Customer Service Representative

Osceola County Tax Collector; Kissimmee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Osceola County Tax Collector seeks a clerical specialist to assist with vehicle and vessel title transactions, license plates, and driver licenses. You will interact with the public, process payments, and ensure compliance with DHSMV regulations.

The role requires basic clerical experience, a high school diploma or GED, and the ability to handle payments accurately in a busy office environment.

Qualifications

• High School Diploma or GED required.
• Up to one year clerical or customer service experience.
• Must meet all testing requirements.

Responsibilities

• Accept and process payments for licenses, titles, parking placards and licenses for high volume customers.
• Process title, tag and placard renewals by mail and forward proper paperwork.
• Review documents for accuracy and potential fraud.
• Provide customer assistance and procedural guidance to customers.
• Balance cash, checks and credit cards daily and maintain proper cash handling practices.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Cash handling

Education

High School Diploma or GED

Tools

MS Office

Job description

The purpose of this position is to perform a variety of routine and complex clerical work and research for the sale of vehicle and vessel titles, registrations and license plates, parking placards and driver licenses. Employees in this classification perform at entry level support to assist and interact with the general public and other government agencies.

Essential Job Functions:

1. Accept and process payments for license plates, titles, parking placards and/or driver licenses for an extremely high volume of customers entering the office.
2. Ability to process customer requests with a high degree of accuracy and efficiency to facilitate effective customer flow and minimize wait times.
3. Thoroughly review all documents presented and maintain a high awareness for fraudulent documents.
4. Process title, tag and parking placard renewals by mail. Receipt payments and forward proper paperwork, decals or placards to customer in a timely manner.
5. Interact with customers to authorize approval of transactions, research questions and respond with proper procedures or instructions.
6. Follow the guidelines of Florida Statutes and Department of Revenue. Review and maintain a strong working knowledge of the rules and regulations established by the Department of Highway Safety & Motor Vehicles.
7. Review documents for acceptability on issuance and ensure proper notarization is complete and all fees and documentation are in accordance with the Department of Highway Safety & Motor Vehicles.
8. Advise customers on procedural requirements and provide resource information when applicable.
9. Prepare correspondence for customers via mail for fees and additional needed information.
10. Balance cash, checks and credit cards for daily deposit and reports. Maintain proper cash handling practices at all times.
11. Perform other duties as required.

Knowledge, Skills and Abilities:

• Possess skill in using good judgment, discretion and confidentiality.
• Ability to deal with people in a variety of changing and complex situations; ability to deal tactfully and cordially with a variety of people from different cultural backgrounds.
• Strong skills in multi-tasking and ability to transition between different types of transactions.
• Working knowledge of computers and electronic data processing, including ability to access, operate and maintain various software applications.
• Working knowledge of modern office practices and procedures; ability to operate basic office equipment.
• Ability to learn a wide variety of regulations, policies and procedures.
• Ability to understand and follow written and verbal instructions.
• Ability to communicate effectively verbally and in writing.
• Ability to perform routine mathematical computations and tabulations accurately and efficiently.
• Ability to work under pressure and/or with frequent interruptions.
• Skill in establishing and maintaining effective working relationships with all levels of management, employees, other departments, officials, and the general public.
• Knowledge of the principles and techniques of providing excellent customer service.
• Ability to read, update and maintain various records and files.

High School Diploma or GED.

Up to one year clerical or customer service experience.

Must meet all testing requirements.

Physical Demand Requirements:

PHYSICAL DEMAND: LIGHT

• -20 pound maximum lifting.
• -Frequent (up to 2/3 of the work time) lifting, carrying up to 10 lbs.
• -If less lifting involved, will require significant walking/standing.
• -If mostly sitting is involved, will require push/pull on arm or leg controls.
• -Expressing or exchanging ideas by spoken word or perceiving sound by ear.
• -Good eye sight for production or safety of self and others.