Client Services Specialist - Community Engagement

Broward Tax; Fort Lauderdale (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A government agency in Broward County is seeking a Client Services Specialist to provide exceptional customer service at community events. This position involves assisting residents with various transactions related to vehicle registration, tax payments, and more. Candidates should have at least 60 college credit hours and relevant experience in client service and office work. A valid Florida driver’s license and a successful background check are mandatory for applicants. Join us in fostering community trust and support.

Qualifications

• Previous experience in client service or general office work.
• Must possess a valid Florida driver’s license.
• Background check required.

Responsibilities

• Provide outstanding customer service for various transactions.
• Perform administrative and clerical tasks.
• Maintain knowledge of laws and agency policies.
• Collaborate with teams to meet community needs.

Skills

Customer service

Data entry

Administrative tasks

Education

60 college level credit hours

Job description

Description

Job Title: Client Services Specialist - Community Engagement

Reports to: Community Engagement Manager

Department Name: Service Center Operations

FLSA Status: Non-Exempt

COMPANY DESCRIPTION

The Tax Collector’s Office, led by Abbey Ajayi, is a vital institution in Broward County, committed to fostering community trust through fair, transparent, and efficient tax collection. Our services encompass property tax collection, local business tax, tangible property tax, vehicle and vessel registration renewals, and issuing fishing and hunting licenses. Our mission is centered on integrity, efficiency, and transparency to strengthen public resources and support a prosperous future for all residents. Located in Fort Lauderdale, FL, we play a significant role in contributing to the community's success and well‑being.

POSITION PURPOSE AND SCOPE

The Client Service Specialist for Community Engagement serves as a frontline representative for constituents seeking assistance at in‑person events and engagements. This position primarily supports the community through in‑person interactions, providing guidance about transactions related to vehicle/vessel registration, driver licensing, tax payments, and related services. This role is an extension of the agency’s community engagement efforts, ensuring equitable access to services through client‑focused outreach and support.

ESSENTIAL FUNCTIONS

• Provides outstanding customer service to individuals seeking assistance involving transactions such as driver license, vehicle/vessel titling and registration, hunting and fishing licenses, and business or property tax payments.
• Performs administrative and clerical tasks, including accurate data entry, photocopying, faxing, supply inventory, and preparation of correspondence or internal reports.
• Maintains up‑to‑date knowledge of laws, agency products, policies, and procedures in order to provide accurate information and guidance.
• Collaborates with other teams to ensure community needs are heard and met with care and efficiency.

QUALIFICATIONS AND EXPERIENCE

At least 60 college level credit hours and previous experience and/or training involving client service, general office work, cashiering, data entry, and personal computer operations; or any equivalent combination of education, training, and experience which provides requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Florida driver’s license.

In accordance with Florida Statute 322, selected applicant must possess a valid Class E or higher driver's license; not learner’s license and be at least 21 years of age. Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment.

Applicants being considered for employment will be required to submit to a fingerprint‑based background investigation, which will include a check of the criminal history records of the FBI. Driver Licenses Examiners must meet the background standards outlined in Florida Statute 435.04, and Federal Regulations 384.228 and 1572.103. This includes, but is not limited to, not having any criminal convictions for alcohol or drug‑related offenses within 10 years prior to employment and maintaining this throughout employment.