Customer Service Representative

AssistRx, Inc.; Town of Florida (NY); On-site; USD 24,000 - 30,000; Full time

Job summary

AssistRx, Inc. is seeking a patient-focused Customer Solutions Specialist who serves as the first point of contact for patients, medical professionals, and families.

You will assess needs, triage calls, enroll new customers to Patient Solutions, and document activities in the patient database. This role requires a high school diploma or GED, some college preferred, and experience in a call center or customer service.

Qualifications

• High school diploma or GED or related experience.
• Experience in a call center environment preferred.
• Proficient with Microsoft Office.
• Some college preferred.
• Minimum 2 years customer service experience preferred.
• Knowledge of medical insurance preferred.

Responsibilities

• Act as first point of contact with patients by evaluating the purpose of the call, prioritizing handling, and triaging as needed.
• Enroll new customers to Patient Solutions.
• Record activities in the patient database and follow up to secure services with physician offices, pharmacies, and other external entities.
• Data entry of incoming documents.
• Understand adverse events, identify and record them.

Skills

Customer service / call center

Medical Insurance knowledge

Education

High school diploma or GED

Some college

Tools

Microsoft Office Suite

Job description

Overview

This position is responsible for meeting or exceeding the customer’s expectations by assessing our customer’s needs, assigning priorities, and triaging the information to the appropriate resources by performing the following duties. (Customers may include patients, medical professionals, and family members).

Responsibilities

• Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Solutions initiatives and explain them to our customers when appropriate.


• Enroll new customers to Patient Solutions.


• Record activities in the patient database and follow up to secure services (such as commercial calls and mailing of promotional materials, etc.) for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure AssistRx is meeting the patient’s needs.


• Data entry of incoming documents


• Understand adverse events, identify and record them


• Complete various special projects as required.


• Performs other related duties as assigned by management.

Qualifications

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.


• Ability to assist with other ad-hoc projects and cross train within the call center environment.


• Computer skills: Microsoft Office Suite.


• Somecollege preferred.


• At least 2 years’ experience in a customer service/call center setting preferred.


• Medical Insurance knowledge is preferred

Pay Range

USD $17.38 - USD $21.73 /Hr.