Customer Service Representative

TPI Global Solutions; Town of Florida (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer service firm seeks a Customer Service Representative (CSR) in Davie, FL. The role involves being the primary support contact for customers, ensuring timely issue resolution, and maintaining accurate documentation. Candidates should have 1–2 years of customer service experience and possess excellent problem-solving skills. This 12+ months contract offers opportunities for extension, ensuring a positive customer experience through effective communication and relationship building.

Qualifications

• 1–2 years of customer service experience is required.

Responsibilities

• Handle customer queries via phone, chat, and email.
• Manage issues from identification to resolution.
• Coordinate with internal teams for escalations.
• Maintain accurate documentation and track issue status.
• Build customer relationships through problem-solving and guidance.

Skills

Customer service skills

Problem-solving

Job description

Job Title: Customer Service Representative (CSR)

Location: Davie, FL

Duration: 12+ Months Contract with possible Extension

Job Summary

Serve as the primary point of contact for customers in the Arbitration Hub, providing timely support, resolving issues, and ensuring a smooth customer experience.

Key Responsibilities

• Handle customer queries via phone, chat, and email
• Manage issues from identification to resolution
• Coordinate with internal teams for escalations
• Maintain accurate documentation and track issue status
• Build customer relationships through problem-solving and guidance

Requirements

• 1–2 years of customer service experience