Customer Service Representative

Guhring USA; Town of Brookfield (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay and benefits package

Supportive team atmosphere

Opportunity to grow and develop

Job summary

Guhring USA, a world-class manufacturer of round shank cutting tools for the metalworking industry, is seeking a Customer Service Representative to join our Brookfield, WI team. In this role you will be the key liaison between customers, sales, production, and management, delivering outstanding service, accurate order processing, and timely information.

If you enjoy problem solving, organization, and teamwork in a fast-paced environment, apply now to grow with Guhring.

Qualifications

• 1-3 years of customer service, administrative, or office experience.
• Strong communication and organizational skills.
• Ability to multitask and work in a team-oriented environment.
• Experience with Microsoft Word and Excel.
• SAP experience is a plus.
• Ability to read and interpret order information; manufacturing environment experience preferred.

Responsibilities

• Provide exceptional customer service through phone, email, fax, and website inquiries
• Process customer orders accurately and efficiently
• Provide pricing, delivery, and product information to customers
• Coordinate with sales and production teams to ensure timely order fulfillment
• Resolve customer questions and concerns professionally
• Maintain accurate customer records and documentation within our systems
• Prepare reports, correspondence, and order confirmations

Skills

Customer service

Administrative experience

Communication skills

Organizational skills

Multitasking

Teamwork

Technical documents reading

Manufacturing environment experience

Tools

Microsoft Word

Microsoft Excel

SAP

Job description

JOB REQUIREMENTS:

Title Customer Service Representative

About the Organization Guhring is a world-class manufacturer of round shank cutting tools for the metalworking industry, also a provider of top-quality coating, reconditioning, and tool management services. More than a century of expertise in cutting tool manufacturing, combined with powerful R&D resources, place Guhring at the forefront of technical innovations in cutting tools.

Full-Time/Part-Time Full-Time Shift Days

Description

Customer Service Representative Join the Team at Guhring Inc.

Are you someone who enjoys helping customers, solving problems, and keeping things organized in a fast-paced environment? Guhring Inc. is looking for a motivated and customer-focused Customer Service Representative to join our growing team. In this role, you will be the key connection between our customers, sales team, production departments, and management-hosing ensure every customer receives outstanding service and support.

What You'll Do

• Provide exceptional customer service through phone, email, fax, and website inquiries
• Process customer orders accurately and efficiently
• Provide pricing, delivery, and product information to customers
• Coordinate with sales and production teams to ensure timely order fulfillment
• Resolve customer questions and concerns professionally
• Maintain accurate customer records and documentation within our systems
• Prepare reports, correspondence, and order confirmations

What We’re Looking For

• 1-3 years of customer service, administrative, or office experience
• Strong communication and organizational skills
• Ability to multitask and work in a team-oriented environment
• Experience with Microsoft Word and Excel
• SAP experience is a plus
• Ability to read and interpret order information and technical Documents Experience Working In a Manufacturing Environment Preferred

Why Join Guhring?

• Stable and growing manufacturing company
• Supportive team atmosphere
• Opportunity to grow and develop professionally
• Competitive pay and benefits package

Location

Brookfield

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities.