Key Account Customer Service

Brook Street; United States; Remote; USD 28,000 - 43,000; Full time

Job summary

Brook Street in Manchester is seeking a dedicated Key Account Customer Service professional to support strategic accounts, ensure timely responses, and uphold high service standards.

You will act as the main point of contact for key accounts, handling queries and ensuring accurate, timely updates across functions. If you value clear communication and reliable service, this role offers opportunities to impact customer outcomes and growth.

Qualifications

• Previous experience within freight/transport would be advantageous.
• Self-driven with strong attention to detail and a positive outlook.
• Excellent written and verbal communication skills.
• Proficient in MS Office applications.

Responsibilities

• Manage day-to-day customer service activities for key accounts, ensuring timely and accurate responses.
• Act as the main point of contact for assigned customers, building and maintaining strong working relationships.
• Handle customer queries, complaints, and escalations in line with agreed service levels.
• Coordinate with internal teams to resolve issues, track progress, and ensure customers receive updates.
• Monitor account activity and service performance, identifying trends and opportunities to improve.
• Maintain accurate records of customer interactions, actions taken, and outcomes.
• Support the delivery of customer service processes, ensuring consistency and compliance.
• Contribute to continuous improvement by suggesting practical enhancements to customer service workflows.

Skills

Freight/Transport experience

Attention to detail

Communication skills

Tools

MS Office

Job description

Key Account Customer Service Wythenshawe, Manchester

Join a customer-focused organisation that values clear communication, reliable service, and continuous improvement. This role sits at the heart of customer experience, supporting key accounts and helping to ensure every interaction is handled professionally, promptly, and with genuine care. If you enjoy building strong relationships, resolving issues efficiently, and working to high service standards, you'll find a supportive environment here where your contribution makes a real difference.

Job Responsibilities

• Manage day-to-day customer service activities for key accounts, ensuring timely and accurate responses.
• Act as the main point of contact for assigned customers, building and maintaining strong working relationships.
• Handle customer queries, complaints, and escalations in line with agreed service levels.
• Coordinate with internal teams to resolve issues, track progress, and ensure customers receive updates.
• Monitor account activity and service performance, identifying trends and opportunities to improve.
• Maintain accurate records of customer interactions, actions taken, and outcomes.
• Support the delivery of customer service processes, ensuring consistency and compliance.
• Contribute to continuous improvement by suggesting practical enhancements to customer service workflows.

Required Skills & Qualifications

• Previous experience within freight/transport would be advantageous
• Self-driven, good attention to details with a positive outlook
• Excellent communication skills both written and verbal
• Proficient in the use of MS Office

If you're ready to take the next step in your customer service career and make a meaningful impact for key accounts, we'd love to hear from you.