Customer Service Representative

PennEngineering®; Toms River (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Dental & Vision

Parental Leave

401k Match

Paid time off & holidays

Performance bonuses

Referral bonus

Culture of inclusivity

Job summary

Heyco, a PennEngineering company, is seeking a Customer Service Representative for an on-site role in Toms River, NJ. The position handles orders, pricing, and inquiries, coordinating with multiple teams to ensure timely delivery.

Ideal candidates have a high school diploma and 1+ year experience, with strong communication and organizational skills. The role offers a base pay of $20/hour plus a quarterly bonus, with benefits and opportunities for growth within the engineering/manufacturing

Qualifications

• High school diploma required.
• 1+ years of relevant experience.
• Comfortable with computers and standard office systems.
• Excellent listening, verbal, and phone communication skills.
• Strong organizational skills and reliable attendance.
• Sound judgment and problem-solving in standardized situations.
• Ability to read and follow written procedures, safety rules, and instructions.

Responsibilities

• Handle customer orders and inquiries via phone, fax, and email with speed and accuracy.
• Open new accounts and maintain customer information in IQMS.
• Provide rate quotes and pricing information.
• Resolve customer complaints, billing questions, shipping discrepancies, and RMAs.
• Coordinate with Production, Purchasing, Accounting, Shipping, Quality Control, Lab, and Engineering to keep orders moving.
• Coordinate foreign sales and services, including export documentation, NAFTA paperwork, and Country of Origin certificates.
• Build strong relationships with customers and distributors.
• Flag product complaints to supervisor for fast action.

Job description

Position Summary

At Heyco, a PennEngineering company, we innovate and collaborate to make the world a better place. You can contribute to work that matters with a company where diversity, equity and belonging are shared values. We’re committed to fostering an environment for every employee that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Position Summary

OSITION: Customer Service Rep

LOCATION: Toms River, on-site

SHIFT: Monday-Friday 8a-5p

Pay Rate: $20/hour plus quarterly bonus

Position Summary

At Heyco, a PennEngineering company, we innovate and collaborate to make the world a better place. You can contribute to work that matters with a company where diversity, equity and belonging are shared values. We’re committed to fostering an environment for every employee that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Heyco is seeking a motivated, excited, individual to be a part of Sales and Marketing Team. As a Customer Service Representative, you’ll collaborate with teams that do truly amazing things.

Join us as we build the future in Manufacturing and Engineering!

Perks And Benefits

• Medical & Employer Paid: Dental and Vision
• Parental Leave
• 401k and Employer Match
• Paid time off and holidays
• Performance incentive bonuses
• Talent Referral Bonus Program
• Employee Centric Culture

What You Will Do

• Handle customer orders and inquiries via phone, fax, and email with speed and accuracy
• Open new accounts and keep customer information up to date in our system (IQMS)
• Provide rate quotes and pricing information
• Resolve customer complaints, billing questions, shipping discrepancies, and RMAs with professionalism and care
• Partner with Production, Purchasing, Accounting, Shipping, Quality Control, Lab, and Engineering to keep orders moving smoothly
• Coordinate foreign sales and services, including export documentation, NAFTA paperwork, and Country of Origin certificates
• Build strong, lasting relationships with customers and distributors
• Flag product complaints to your supervisor right away so we can act fast

Location

Toms River, NJ

Requirements

WHAT WE ARE LOOKING FOR:

• High school diploma required
• 1+ years of relevant experience
• Comfortable with computers and standard office systems
• Excellent listening, verbal, and phone communication skills
• Strong organizational skills and reliable attendance
• Sound judgment and the ability to problem-solve in standardized situations
• Ability to read and follow written procedures, safety rules, and instructions

PennEngineering is committed to Diversity, Equity and Belonging, and we welcome applicants from all backgrounds and experiences. We are an equal opportunity employer and prohibit discrimination and harassment based on race, color, religion, national origin, ancestry, disability, sex, gender identity or expression, sexual orientation, military or veteran status, or any other characteristic protected by applicable law. We lift up voices and opinions by creating a respectful work environment where difference is valued, and we are doing our part to build towards a greater society where diverse points of view are celebrated