Customer Service Representative

EMCOR Group, Inc.; Thousand Oaks, Northern (CA, KY); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Health savings account

Flexible spending accounts

Life insurance

401(k) Savings Plan

Employee assistance program

Job summary

EMCOR Group, Inc. in Thousand Oaks, CA is seeking a Customer Service Representative to follow up on existing accounts and service calls, ensuring customers feel valued and understood.

You will document responses, conduct site surveys, and present new technology while maintaining high standards of quality and timeliness. The role emphasizes accurate reporting, proactive maintenance monitoring, and professional demeanor for interactions with the contracts team and customers, supporting retention

Qualifications

• Bachelor’s degree preferred.
• 2+ years Customer Service experience required.
• Advanced MS Word, Excel, Outlook, and PowerPoint skills.
• Strong verbal and listening communication skills with telephone etiquette.

Responsibilities

• Follow up on existing accounts and customer service calls.
• Document customer responses and impressions from site visits with accuracy.
• Perform site surveys and other checks to ensure quality.
• Present new technology and enhanced PM services when given the chance.
• Report findings, opinions, photos, and results to leadership.
• Monitor maintenance data to respond proactively before the customer calls.
• Represent EMCOR/Mesa Energy Systems positively to contract customers.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Listening skills

Problem solving

Education

Bachelor's degree preferred

Tools

MS Office

Job description

About Us

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

The Customer Service Representative will follow up on existing accounts and customer service calls. This position ensures our customers know their business is appreciated and that their needs and concerns are our upmost priority. This will be measured by retaining a greater percentage of our customer base, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value.

Essential Duties & Responsibilities

• Gain insight into our service performance
• Document, with accuracy, customer responses and your impressions from these visits
• Perform site surveys and other types of checks to ensure our quality
• Present new technology and enhanced PM services when given the chance
• Report all findings, customer opinions, pictures, and results to company leadership
• Monitor all maintenance data to proactively respond to situations before the customer calls us
• Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree is preferred
• 2+ years Customer Service experience required.
• Advanced MS Word, Excel, Outlook, and PowerPoint skills
• Mechanical aptitude is preferred
• Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor.
• The ability to solve problems and act with appropriate urgency
• Must have a valid driver’s license.

#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affimative Action Policy.

Geographic Disclosure

Compensation Range: $28 - $35 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.