Customer Service Representative

TaskUs; Texas; Remote; USD 18,000 - 26,000; Full time

Job summary

TaskUs is seeking passionate Customer Service Representatives to join our team as teammates working remotely from Texas. The role focuses on inbound calls, with some outbound activity, and involves gathering and entering detailed trip information for scheduling non-emergency medical transports.

You will manage member inquiries and complaint intake with a calm, empathetic approach. The position requires at least a high school diploma, 1 year of inbound call center experience, and ability to pass

Qualifications

• Minimum of one (1) year of inbound call center experience in a high-volume environment.
• Excellent verbal and written communication skills.
• Strong empathy and ability to handle diverse populations.

Responsibilities

• Take inbound calls from members, medical facilities, transportation providers, and health plan representatives.
• Enter ride details accurately to ensure successful trip completion.
• Confirm member eligibility for services.
• Answer member inquiries regarding transportation services.
• Identify and assess additional member needs.
• Log member concerns or complaints and route to appropriate teams.
• Collaborate with internal departments to address real-time issues.

Skills

Inbound call center experience

Active listening

Communication skills

Empathy

Typing speed 25-35 WPM

Education

High School Diploma or equivalent

Job description

Job Description

We seek passionate and caring professionals to join our team as Customer Service Representatives. This role primarily consists of taking inbound calls with occasional outbound calls. The main function is gathering and entering detailed trip information for scheduling non-emergency medical transports for urgent and non-urgent medical appointments, handling member inquiries, and managing complaint intake. To thrive in this role, you must have a calm, kind demeanor, enjoy working with a diverse population, and possess exceptional active listening and communication skills.

Key Details

• Position: Customer Service Representative / Teammate
• Location: Remote / Work From Home (Texas Only)
• Pay: $16.00 / hour

Primary Responsibilities

• Taking inbound calls from members, medical facilities, transportation providers, and health plan representatives.
• Accurately entering ride details to ensure successful trip completion.
• Confirming member eligibility for services.
• Answering member inquiries regarding transportation services.
• Identifying and assessing additional member needs.
• Intake and logging of member concerns or complaints.
• Collaborating with internal departments to address real-time operational issues promptly.
• Other duties as assigned.

Qualifications & Requirements

Required

• Education: High school diploma or equivalent.
• Experience: Minimum of one (1) year of inbound call center experience in a high-volume environment.
• Background Check: Ability to pass a criminal background check and federal sanctions screening.
• Citizenship: Must be a US Citizen.
• Work Availability: Ability to work flexible shifts within operating hours.

Preferred

• Experience with Medicaid, Medicare, and Non-Emergency Medical Transportation (NEMT) guidelines.
• Knowledge of health insurance programs and benefit structures.
• Bilingual capability (fluency in a language in addition to English).

Core Skills & Traits

• Typing Speed: Minimum of 25-35 WPM.
• Communication: Outstanding verbal and written communication skills.
• Problem-Solving & Professionalism: Excellent conflict resolution skills with the ability to maintain composure in high-stress environments.
• Empathy: Ability to empathize with members, guardians, and diverse populations.
• Adaptability: Agile and open to process, technology, or business strategy changes.
• Work Ethic: Strong self-starter who works well both independently and in a team setting.

Workspace & Equipment

• A quiet, well-lit, dedicated home office space free from noise, interruptions, or distractions.

Disclaimer

Our system requires candidates to apply only within their current state or country of residence. If you don't see the perfect fit in your area just yet, we kindly ask that you explore our other openings to find an offer that aligns specifically with your region. Thank you for helping us keep our process organized and accurate! While we welcome applications across the United States, please note that we are not hiring in the state of Illinois at this time. If you are located in Illinois, we encourage you to check back in the future or explore our openings tailored to other regions. Thank you for your understanding! TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.