Customer Service Representative

Oscar; Texas; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits.

11 paid holidays.

Paid sick time.

Paid parental leave.

401(k) plan participation.

Life and disability insurance.

Paid wellness time and reimbursements.

15 days vacation accrual annually.

Job summary

Oscar is hiring a Customer Service Representative to join the Member and Provider Services team in a remote position open to candidates in Texas. The role is volume-driven, handling daily customer interactions and back-office tasks within a health insurance setting.

You will report to the Member and Provider Services Team Lead, with occasional travel for team meetings and events. The position offers a competitive hourly pay and benefits, including vacation accrual.

Qualifications

• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ Months of healthcare experience.

Responsibilities

• Develop a comprehensive understanding of Oscar business processes, procedures, and tools.
• Work with members, brokers, providers, and Oscar vendors across multiple channels.
• Manage an assigned caseload, maintaining service delivery, productivity, and quality.

Job description

About the role:

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.

You will report into the Member and Provider Services Team Lead.

Work Location:

This is a remote position, open to candidates who reside in Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events.

Pay Transparency:

The set pay rate for this role is $19.00 - $21.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Responsibilities:

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs.
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations.
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways.
• Monitor and track the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times.
• Participate in process improvement projects.
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI).
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements:

• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ Months of healthcare experience.
• High school diploma or GED.

Bonus points:

• Strong quantitative or analytical skills focused on identifying or solving problems.
• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• Experience manipulating and entering accurate data.
• Advanced Google Suite or Microsoft Office capabilities.

Company Overview:

Hi, we're Oscar. We're hiring a Customer Service Representative to join our Member and Provider Services team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.

Equal Opportunity Employer:

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care – an experience made whole by our unique backgrounds and perspectives.

Benefits and Perks:

• Medical, dental, and vision benefits.
• 11 paid holidays.
• Paid sick time.
• Paid parental leave.
• 401(k) plan participation.
• Life and disability insurance.
• Paid wellness time and reimbursements.
• Employee benefits and monthly vacation accrual at a rate of 15 days per year.

Additional Information:

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

This is an authentic Oscar Health job opportunity.