Supervisor, Member and Provider Services

Oscar; Florida; Remote; USD 56,000 - 73,000; Full time

Benefits offered by this job

Unlimited vacation

Annual performance bonus

Medical/dental/vision benefits

11 paid holidays

401(k) plan participation

Job summary

Oscar is hiring a Supervisor, Member and Provider Services to lead a production team. The role focuses on driving KPIs, coaching staff, and delivering workflow improvements while reporting to the Operations Manager.

The position is remote for Florida residents, with occasional travel for meetings and events. Competitive base pay and benefits accompany a performance bonus program.

Qualifications

• 2+ years in a customer service environment.
• 1+ year of direct people management experience.
• 1+ year of experience using data and metrics to drive improvements.
• 1+ year of experience working with teams in multiple locations and multiple disciplines.

Responsibilities

• Hire and manage a team of Oscar colleagues with direct responsibility for performance management and development.
• Manage team outcomes, monitor dashboards, and track operational KPIs, with root-cause analysis and action plans.
• Understand and connect with the team's daily work to make volume-based decisions serving customers.
• Lead team huddles to connect colleagues to Oscar's mission, vision and values, providing guidance and motivation.
• Be a culture carrier, driving engagement and an inclusive culture aligned with Oscar's values.
• Lead continuous improvement activities to develop a high-performing production team.
• Identify and close gaps in existing operational workflows.
• Collaborate across production and other Oscar teams to implement best practices.
• Ensure compliance with all applicable laws and regulations.
• Perform other duties as assigned.

Skills

Customer service

People management

Data-driven improvements

Cross-location collaboration

Education

Bachelor's degree

Tools

Google Suite

Microsoft Office

Job description

Hi, we're Oscar. We're hiring a Supervisor, Member and Provider Services to join our Member and Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.

About the role

The Supervisor, Member and Provider Services is an expert on production team workflows and is responsible for driving goals and KPIs for the team of support staff to meet business objectives while providing coaching and leadership. This role partners with stakeholders to identify and develop workflow improvements to enhance efficiencies for the team.

You will report into the Operations Manager, Member and Provider Services.

Work Location

This is a remote position, open to candidates who reside in: Florida. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events.

Pay Transparency

The base pay for this role is: $55,890.00 - $73,355.63 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks


• Manage your team's outcomes, monitor dashboards, and track operational KPIs, conducting root-cause analysis and constructing action plans when issues arise


• Understand and be connected to the type of work your team does on a daily basis, being able to make volume-based decisions that best serve our customers.


• Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, and values of Oscar, and providing guidance and motivation to achieve daily operational objectives


• Be a culture carrier, driving engagement with your team by creating an inclusive and inviting culture that aligns with Oscar's core values


• Actively lead and participate in continuous improvement activities that drive or influence the improvement and development of a high performing production team


• Identifying and closing gaps on existing operational workflows


• Work collaboratively across production and other Oscar teams to implement best practice


• Compliance with all applicable laws and regulations


• Other duties as assigned

Requirements

• 2+ years experience in a customer service environment


• 1+ year of direct people management experience


• 1+ years of experience using data and metrics to drive improvements


• 1+ years of experience working with teams in multiple locations and multiple disciplines

Bonus points

• Bachelor's degree


• Lean Six Sigma or Process Improvement certification


• Prior healthcare and/or insurance experience


• Advanced Google Suite or Microsoft Office capabilities


• 2+ years experience solving complex inquiries


• 1+ years managing projects

This is an authentic Oscar Health job opportunity.

Equal Opportunity Employer

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

• Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI)

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

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