Customer Service Representative

Writing; Texas; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work

BYOD-friendly policy

Job summary

SupportNinja is seeking a Customer Service Representative to handle inquiries via phone, email, or chat. This role is remote with a BYOD setup and requires delivering timely, accurate product information and resolving issues while documenting every interaction in our CRM.

You will maintain professionalism, meet KPIs, and collaborate across departments to improve customer satisfaction and processes through ongoing training and knowledge expansion.

Qualifications

• Previous customer service experience or equivalent.
• Must meet minimum BYOD and internet speed specifications.
• Good communication skills, both verbal and written.
• Proficient in using computers and various software applications.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about products and services to customers.
• Resolve customer issues in a timely and efficient manner.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Document customer interactions in the organization’s CRM.
• Adhere to company policies and procedures.
• Meet or exceed performance targets for related KPIs.
• Continuously improve knowledge of products, services, and processes by training modules.
• Collaborate with other departments as needed.
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues.

Skills

Customer service

Communication skills

Problem solving

Tools

CRM software

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Service Delivery Full Time Hourly Texas, US 1 Attachments

30+ days ago Requisition ID: 4093

Work Setup: Remote/WAH

Equipment: (BYOD) Bring-Your-Own-Device

Start Date: Aug 31, 2026

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representativelook like?

Respond promptly and professionally to customer inquiries via phone, email, or chat

Provide accurate information about products and services to customers

Resolve customer issues in a timely and efficient manner

Follow up with customers to ensure that their issues have been resolved to their satisfaction

Properly and accurately document customer interactions in the organization’s CRM

Adhere to company policies and procedures

Meet or exceed performance targets for related KPIs

Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

Collaborate with other departments as needed

Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications of a Customer Service Representative?

• Previous customer service experience or equivalent
• Must meet minimum BYOD (bring your own device) and internet speed specifications
• Good communication skills, both verbal and written
• Proficient in using computers and various software applications

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Attachments (1)

WFH Workstation Requirements-revised 6.25.2025.pdf