Technical Support Representative

Writing; Texas; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off, birthday leave

Skills training and professional dev.

Job summary

SupportNinja is seeking a Technical Support Representative to deliver basic technical assistance to customers, troubleshoot software issues, and ensure high satisfaction. The role emphasizes clear communication, accurate ticketing, and collaboration with other teams.

Your work is performed remotely with full-time hours, and the company supports ongoing training and development. You will handle a variety of software and medical software troubleshooting tasks, maintain professional customer

Qualifications

• 1 year of CSR experience required.
• 6 months in a technical support role (software or medical software) required.
• Excellent verbal and written communication skills.
• Proficiency with standard computer applications.
• CRM experience preferred.

Responsibilities

• Provide basic technical support to customers experiencing issues with products or services.
• Identify and troubleshoot problems and provide timely, effective solutions.
• Explain technical solutions clearly to non-technical customers.
• Ensure accurate ticket triaging in the CRM system.
• Follow up with customers to confirm resolution and offer additional help.
• Escalate complex issues to higher-level team members as needed.
• Document customer interactions and issues in the CRM system.
• Maintain a positive, empathetic, and professional attitude toward customers.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Support Representative

Service Delivery Full Time Hourly Texas, US 1 Attachments

Work Setup: Remote

Type of Contract:Full Time

Equipment: BYOD (Bring-Your-Own-Device)

The Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.

What You’ll Do

• Provide basic technical support to customers who are experiencing technical issues with their products or services
• Identify and troubleshoot technical problems, and provides timely and effective solutions to customers
• Communicate technical solutions to non-technical customers in a clear and concise manner
• Ensure accurate ticket triaging
• Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed
• Escalate complex issues to higher-level team members as necessary
• Document customer interactions and technical issues in a customer relationship management (CRM) system
• Provide excellent customer service to ensure customer satisfaction and loyalty
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed to resolve customer issues
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Support nursing homes and troubleshoot medical software

What we’re looking for

• 1 year of CSR experience is a must
• 6 months of experience in a technical support role - software and web application or any type of medical software troubleshooting
• Good communication skills, both verbal and written
• Proficiency in using computer applications and software
• Experience using a CRM is preferred
• Any type of medical/schooling - coding and or billing

Ninja Perks and Benefits

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Attachments (1)

WFH Workstation Requirements-revised 6.25.2025.pdf