Customer Service Representative

Path Arc; Temecula (CA); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where your passion for helping others can shine. In this role, you'll be the first point of contact for clients, providing them with essential product information and support. Your ability to listen, empathize, and solve problems will be key in delivering an exceptional customer experience. With opportunities for career growth and flexible work arrangements, this position offers a chance to thrive in a supportive environment that values your contributions. If you're eager to make a difference and grow your career, this is the perfect opportunity for you.

Benefits

Health Insurance (Dental and Vision)

Retirement Plan

Flexible Hours

Upward Mobility Opportunities

Remote Work Options

Qualifications

• Previous experience in customer support or related field is essential.
• Excellent communication and multitasking skills are required.

Responsibilities

• Manage customer inquiries via calls, emails, and chats.
• Strive to exceed personal and team target goals.

Skills

Customer Service

Communication Skills

Multitasking

Time Management

Problem Solving

Education

Experience in Customer Support

Basic Computer Skills

Job description

The customer service representative will be responsible for answering client inquiries, providing product information, and helping customers by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
• Ability to learn and follow all customer service procedures and policies.
• Strive to meet and exceed personal and team target goals.
• Record, organize, and file customer interactions and account changes.
• Able to up-sell if needed.
• Able to schedule callbacks and appointments to resolve customer needs.

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field.
• Excellent communication skills over the phone and other communication platforms.
• Basic computer skills and experience.
• Able to multitask.
• Excellent time management and prioritization skills.
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution.

Benefits include health insurance (dental and vision included), an excellent retirement plan, tremendous upward mobility into other positions and management, flexible hours, and remote position(s) available (work from home).