Customer Service Representative

Amerivet-Veterinary-Partners; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonuses

401(k) matching

Student loan assistance

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health resources

Paid time off

Holidays

Job summary

AmeriVet in Tampa, FL is seeking a full-time Client Service Representative to be the friendly first contact for clients arriving for wellness, vaccines, dentistry and surgeries. You will handle calls, emails and in-person interactions, schedule appointments, and process payments while delivering compassionate service.

As part of a veterinary team, you’ll maintain accurate client records in our practice management system, assist with front desk operations, and promote services and online

Qualifications

• High school diploma or equivalent.
• Excellent communication and patient service.
• Experience in a veterinary or healthcare setting preferred.
• Proficient with scheduling software and online communication.

Responsibilities

• Answer calls and emails with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Process billing transactions, including credit card and digital payments.
• Update client and patient records in the practice management system.
• Assist with daily reception operations and front desk tasks.

Skills

Excellent communication

Compassionate service

Multitasking

Scheduling software

Education

High school diploma

Tools

Practice management software

Job description

About us:Animal Doctors of South Tampa is looking for a full-time personable and skilled Client Service Representative (CSR) to join our team! We are a walk-in only clinic serving the Tampa Bay area delivering wellness and vaccination care, critical care, dentistry and a variety of surgeries. As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.Key Responsibilities:Client Communication & Scheduling:Answer calls and emails promptly with professional, friendly serviceSchedule appointments based on client needs and veterinarian availability, including forward bookingUse technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on trackMake outbound calls to re-engage lapsed clients and encourage them to schedule appointmentsClient Relations & Service:Greet clients warmly and ensure a positive experience throughout their visitUse active listening to gather important medical information and triage inquiries, directing more complex questions to the medical teamDemonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanorPromote current promotions and campaigns, keeping clients informed about special offers, services, and initiativesManaging Patient Information & Technology:Update client and patient records in our practice management system with accuracy and efficiencyProcess billing transactions, including credit card payments, digital payments, financing options, and insurance claimsMaintain organized records of client communications and appointments to streamline operationsSupport the Medical Team & Practice OperationsProvide clients with accurate post-visit instructions, including medication schedules and follow-up careHelp maintain a clean, organized reception area and assist with daily practice operations as neededInform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online storeQualifications:High school diploma or equivalent work experience requiredExcellent communication skills and a strong desire to provide compassionate, client-focused servicePrior customer service experience, preferably in a veterinary or healthcare settingBasic proficiency with technology, including scheduling software and online communication platformsStrong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.Health, dental, vision, life insurance, and mental health resources to support your overall well-being.Generous paid time off and holidays, because your personal time matters.A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.