Client Service Representative

Accreditation Council for Graduate Medical Education; Dade City (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

401(k) matching

Health and dental insurance

Generous paid time off

Job summary

The Accreditation Council for Graduate Medical Education in Dade City is looking for a dedicated Customer Service Representative. This role is essential in providing an exceptional experience for clients at a veterinary practice.

Key responsibilities include managing appointments, ensuring effective communication between clients and the medical team, and promoting services. Ideal candidates should have strong communication skills and prior customer service experience, particularly in a veterinary or healthcare setting.

Benefits include competitive pay, 401(k) matching, and health insurance.

Qualifications

• High school diploma or equivalent work experience required.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Greet clients warmly and ensure a positive experience throughout their visit.
• Update client and patient records in our practice management system with accuracy.
• Provide clients with accurate post-visit instructions, including medication schedules.

Skills

Excellent communication skills

Client-focused service

Organizational skills

Technology proficiency

Customer service experience

Education

High school diploma or equivalent work experience

Job description

About us

Dade City Animal Clinic is a well-established, community-focused veterinary practice dedicated to providing compassionate care to pets and exceptional service to clients. We are looking for a friendly and organized Customer Service Representative who enjoys building relationships, helping pet owners, and being part of a supportive team environment. If you thrive in a fast-paced setting and have a passion for animals and customer care, we would love to meet you!

At AmeriVet, we believe that thriving teams build thriving communities. When you join us, you’re stepping into a career with a mission and purpose - and not just a job. Whether you’re in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us.

Job Summary

As our clients’ first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you’ll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.

Key Responsibilities

• Client Communication & Scheduling: Answer calls and emails promptly with professional, friendly service. Schedule appointments based on client needs and veterinarian availability, including forward booking. Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets’ care on track. Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments.
• Client Relations & Service: Greet clients warmly and ensure a positive experience throughout their visit. Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team. Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor. Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives.
• Managing Patient Information & Technology: Update client and patient records in our practice management system with accuracy and efficiency. Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims. Maintain organized records of client communications and appointments to streamline operations.
• Support the Medical Team & Practice Operations: Provide clients with accurate post-visit instructions, including medication schedules and follow-up care. Help maintain a clean, organized reception area and assist with daily practice operations as needed. Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store.

Qualifications

• High school diploma or equivalent work experience required.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Working Conditions

• Must be able to work in a fast-paced, dynamic environment.
• Occasional lifting up to 40 pounds independently and physical tasks may be required.

Benefits

Here is what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.