Customer Service Representative

Animaldoctorstampa; Tampa (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Job summary

Animal Doctors of South Tampa seeks a full-time Client Service Representative to be the first point of contact for clients. You will greet clients, answer calls and emails, and schedule appointments while maintaining accurate records in the practice management system.

You will help with billing, payments, and insurance claims, supporting veterinarians and the team in delivering excellent care to pets and their families.

Qualifications

• High school diploma or equivalent work experience.
• Excellent communication skills and a compassionate, client-focused approach.
• Prior customer service experience, preferably in veterinary or healthcare settings.
• Basic proficiency with technology and scheduling/online platforms.
• Strong organizational abilities and multitasking in a busy environment.

Responsibilities

• Answer calls and emails with professional, friendly service.
• Schedule appointments and manage forward bookings with clinician availability.
• Greet clients and gather information, triaging questions to the medical team.
• Update client/patient records in the practice management system.
• Process billing and digital payments, including insurance claims when needed.
• Maintain a clean reception area and guide clients to services and online shop.

Skills

Client communication

Scheduling

Empathy

Organizational skills

Tech proficiency

Customer service

Education

High school diploma

Tools

Scheduling software

Practice management system

Job description

## Customer Service RepresentativeApplylocations: ADST - Tampa, FLtime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR108688**About us:**Animal Doctors of South Tampa is looking for a full-time personable and skilled Client Service Representative (CSR) to join our team! We are a walk-in only clinic serving the Tampa Bay area delivering wellness and vaccination care, critical care, dentistry and a variety of surgeries. As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. **Key Responsibilities:****Client Communication & Scheduling:**· Answer calls and emails promptly with professional, friendly service· Schedule appointments based on client needs and veterinarian availability, including forward booking· Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track· Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments**Client Relations & Service:**· Greet clients warmly and ensure a positive experience throughout their visit· Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team· Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor· Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives**Managing Patient Information & Technology:**· Update client and patient records in our practice management system with accuracy and efficiency· Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims· Maintain organized records of client communications and appointments to streamline operations**Support the Medical Team & Practice Operations**· Provide clients with accurate post-visit instructions, including medication schedules and follow-up care· Help maintain a clean, organized reception area and assist with daily practice operations as needed· Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store**Qualifications:**· High school diploma or equivalent work experience required· Excellent communication skills and a strong desire to provide compassionate, client-focused service· Prior customer service experience, preferably in a veterinary or healthcare setting· Basic proficiency with technology, including scheduling software and online communication platforms· Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods. At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.