Customer Service Representative

Dewittvets; Tampa (FL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive pay & bonuses

401(k) matching

Student loan assistance

Health & dental & vision

Mental health resources

Paid time off

Job summary

AmeriVet's Animal Doctors of South Tampa is hiring a full-time Customer Service Representative to be the first friendly face for clients in person and over the phone. You will handle scheduling, reminders, and billing while guiding clients through the clinic's services and online store.

The role emphasizes empathy, clear communication, and ability to manage multiple tasks in a busy veterinary practice. We offer growth opportunities, competitive pay, and a supportive team dedicated to

Qualifications

• High school diploma or equivalent work experience required.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in veterinary or healthcare settings.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and ability to handle multiple tasks efficiently, even during busy periods.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability, including forward booking.
• Send appointment reminders, confirmations, and follow-ups to keep clients informed.
• Greet clients warmly and ensure a positive experience throughout their visit.
• Update client and patient records in the practice management system.
• Process billing transactions, including credit card payments and insurance claims.
• Provide clients with post-visit instructions and guidance on services.
• Maintain a clean, organized reception area and assist with daily operations.
• Inform clients about services and online store, and assist with online booking.

Skills

Communication skills

Customer service

Scheduling software

Technology literacy

Multitasking

Empathy

Education

High school diploma

Tools

Practice management system

Job description

## Customer Service RepresentativeApplylocations: ADST - Tampa, FLtime type: Full timeposted on: Posted Todayjob requisition id: JR108688**About us:**Animal Doctors of South Tampa is looking for a full-time personable and skilled Client Service Representative (CSR) to join our team! We are a walk-in only clinic serving the Tampa Bay area delivering wellness and vaccination care, critical care, dentistry and a variety of surgeries. As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. **Key Responsibilities:****Client Communication & Scheduling:**· Answer calls and emails promptly with professional, friendly service· Schedule appointments based on client needs and veterinarian availability, including forward booking· Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track· Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments**Client Relations & Service:**· Greet clients warmly and ensure a positive experience throughout their visit· Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team· Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor· Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives**Managing Patient Information & Technology:**· Update client and patient records in our practice management system with accuracy and efficiency· Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims· Maintain organized records of client communications and appointments to streamline operations**Support the Medical Team & Practice Operations**· Provide clients with accurate post-visit instructions, including medication schedules and follow-up care· Help maintain a clean, organized reception area and assist with daily practice operations as needed· Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store**Qualifications:**· High school diploma or equivalent work experience required· Excellent communication skills and a strong desire to provide compassionate, client-focused service· Prior customer service experience, preferably in a veterinary or healthcare setting· Basic proficiency with technology, including scheduling software and online communication platforms· Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods. At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.