Customer Service Representative

Lake Park Veterinary Hospital; Lake Park (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Student loan assistance

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health resources

Paid time off

Bonuses

Job summary

AmeriVet is hiring a Client Service Representative to be the first and last point of contact for clients. You will manage appointments, answer calls, and ensure clear communication between clients and the medical team.

In this role you’ll use our tech systems to streamline processes, enhance access to care, and create a welcoming environment for pets and their families, while supporting the practice operations.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and compassionate client focus.
• Experience in customer service, preferably in healthcare or veterinary settings.
• Proficiency with scheduling software and online communications.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Use technology to send reminders, confirmations, and follow-ups.
• Greet clients, collect medical information, and triage inquiries for the medical team.

Skills

Excellent communication

Customer service

Technology proficiency

Scheduling software

Multitasking

Education

High school diploma or equivalent

Tools

Scheduling software

Online communication platforms

Job description

About us:At AmeriVet, we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose – and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us.As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you’ll have a full network of support—from local team leaders, veterinary experts, and a dedicated Support Center that’s here to help.Your voice matters here. Your work has a purpose, and we’re here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you.Job Summary:As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you’ll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.Key Responsibilities:Client Communication & Scheduling:Answer calls and emails promptly with professional, friendly serviceSchedule appointments based on client needs and veterinarian availability, including forward bookingUse technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on trackMake outbound calls to re-engage lapsed clients and encourage them to schedule appointmentsClient Relations & Service:Greet clients warmly and ensure a positive experience throughout their visitUse active listening to gather important medical information and triage inquiries, directing more complex questions to the medical teamDemonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanorPromote current promotions and campaigns, keeping clients informed about special offers, services, and initiativesManaging Patient Information & Technology:Update client and patient records in our practice management system with accuracy and efficiencyProcess billing transactions, including credit card payments, digital payments, financing options, and insurance claimsMaintain organized records of client communications and appointments to streamline operationsSupport the Medical Team & Practice OperationsProvide clients with accurate post-visit instructions, including medication schedules and follow-up careHelp maintain a clean, organized reception area and assist with daily practice operations as neededInform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online storeQualifications:High school diploma or equivalent work experience requiredExcellent communication skills and a strong desire to provide compassionate, client-focused servicePrior customer service experience, preferably in a veterinary or healthcare settingBasic proficiency with technology, including scheduling software and online communication platformsStrong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.Working Conditions:Must be able to work in a fast-paced, dynamic environment.Occasional lifting up to 40 pounds independently and physical tasks may be required.. Must be available to work 40 hours per week including weekends and holidays.At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.Health, dental, vision, life insurance, and mental health resources to support your overall well-being.Generous paid time off and holidays, because your personal time matters.A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.