Customer Service Representative

Sterling Specialty Chemicals; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Sterling Specialty Chemicals, LLC is seeking a Customer Service Representative to manage orders, pricing, invoicing and shipments while maintaining strong customer relationships. This role requires accuracy in SAP data and close collaboration with sales and logistics teams.

The ideal candidate has an associates degree (bachelors preferred), strong Excel and MS Office skills, and experience in customer service or supply chain.

Qualifications

• Associates degree minimum; Bachelor’s preferred.
• Proficient with Microsoft Excel and Microsoft Office; SAP experience preferred.
• Experience in customer service, shipping/receiving, international trade or related supply chain roles preferred.
• Must be detail oriented and highly organized with strong time-management.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage customer relationships and inquiries to ensure satisfaction.
• Process customer orders from start to finish (order entry, sourcing, changes).
• Administer pricing and terms of sale, coordinating with sales managers.
• Arrange shipments and coordinate with carriers; may involve export shipments.
• Process customer invoices, including debit and credit memos.
• Maintain customer master data in SAP.
• Handle other customer/commodity activities and special projects as required.

Skills

Analytical skills

Problem solving

Time management

Communication skills

Interpersonal skills

Detail oriented

Organizational skills

Education

Associate degree

Bachelor’s degree preferred

Tools

SAP

Excel

Microsoft Office

Job description

The Customer Service Representative is a key member of the team responsible for maintaining customer relations, processing customer orders, coordinating order logistics, and managing customer pricing and invoicing processes. Candidates who demonstrate exceptional skills and leadership have the potential to move into other key positions within the company.

Job Scope:

Customer Relationship Management: Ensure all facets of customer orders and inquiries are handled to ensure customer satisfaction.

Customer Order Management: Processing of customer orders from start to finish, including order entry, sourcing product, order changes, etc.

Manage Pricing and other Terms of Sale: Working in close coordination with sales and business managers, administer product pricing, quantity break and other price upcharges, shipping term and payment terms.

Customer Shipment Management: Processing of tasks required to arrange shipments to customers including communications with various shipping locations and freight tendering directly with carriers. May include considerable export shipment volume.

Invoice Administration: Process customer invoices, including debit and credit memos.

Maintain Customer Master Data in SAP: Responsible for accuracy, upkeep and maintenance of customer data in SAP enterprise system.

Manage other Customer and/or Commodity specific activities, and special projects, as required.

Candidate Profile:

Minimum of Associates degree (Bachelors degree preferred) in Business, Marketing, Communications or other related disciplines.

Excellent computer technology skills including Microsoft Applications, especially Excel. Able to quickly learn new applications. Experience with SAP enterprise system is preferred.

Work experience in customer service, shipping and receiving, international trade, or other similar supply chain positions is preferred.

Must be detail oriented and highly organized to handle multiple tasks and manage issues in real time. Excellent time management skills.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills. Ability to maintain a pleasant and professional demeanor even during high stress situations.