Customer Service Representative

Schylling; Suttons Mills (MA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision insurance

Life and disability insurance

PTO and 10 paid holidays

Product discount

401k with company match

Job summary

Schylling in Suttons Mills, MA, is seeking a Customer Service Representative to join our busy team. You will handle order entry, credits, and provide product information while helping resolve issues for retailers, consumers, and sales reps.

You will enter orders, verify terms, manage returns and credits, answer emails, maintain customer files, and support new staff. A HS diploma and 2+ years in customer service are preferred; NetSuite experience is a plus.

Qualifications

• 2+ years experience in Customer Service preferred.
• Must be comfortable speaking with customers on the phone.
• Excellent organizational and follow-up skills.
• Ability to handle multiple tasks and work positively under pressure.
• Professional verbal and written communication skills.
• Must be a team player and able to work with diverse personalities.
• Must be able to sit for extended periods of time.
• Must be available to work in office at least three days a week.

Responsibilities

• Provide courteous, professional service to customers, consumers, and sales representatives at all times.
• Accurately and promptly enter orders. Verify and apply customer terms and programs.
• Resolve problems and/or complaints from retailers, consumers, and account representatives.
• Authorize returns of damaged goods and process credits and returns.
• Answer general email correspondence via Case Management from the Orders Inbox.
• Review and verify all customer account information for accuracy while entering orders/credits.
• Assist in establishing new customers and consumers in the computer system.
• Maintain customer and consumer files electronically.
• Report product-related problems to the supervisor for resolution.
• Provide support and training to new employees as needed.

Skills

Customer communication

Organization skills

Multitasking

Problem solving

Verbal and written communication

Team player

Phone customer service

Education

High School diploma

Tools

NetSuite

Job description

Job Overview:

We are currently recruiting for Customer Service Representative to join our busy Customer Service Department where you will be responsible for general account support and management as assigned. This includes entering orders and credits, providing information regarding products, and helping resolve issues and complaints.

Key Responsibilities:

• Provide courteous, professional service to customers, consumers, and sales representatives at all times.
• Accurately and promptly enter orders. Verify and apply customer terms and programs as defined and outlined by the customer or group.
• Resolve problems and/or complaints efficiently and effectively from retailers, consumers, and account representatives.
• Authorize returns of damaged goods and/or refused merchandise and process credits and returns according to established procedures.
• Answer general email correspondence via Case Management from the Orders Inbox and Customer Service/Info as assigned.
• Review and verify all customer account information for accuracy while entering orders/credits.
• Assist in establishing new customers and consumers in the computer system.
• Maintain customer and consumer files electronically.
• Report any product-related problems to the supervisor for appropriate resolution as they occur.
• Provide support and training to new employees as needed.
• Other duties and responsibilities as needed.

Qualifications:

• High School diploma.
• 2 + years experience in Customer Service preferred.
• Must be comfortable speaking with customers on the phone.
• Excellent organizational and follow-up skills.
• Ability to handle multiple tasks and work positively under pressure.
• NetSuite experience preferred.
• Professional verbal and written communication skills.
• Must be a team player and be able to work with diverse personalities.
• Must be able to sit for extended periods of time.
• Must be available to work in office at least three days a week.

The base hourly rate for this position is $20.00 to $21.00. Offered base compensation within this range will be determined based on a candidate's qualifications, experience, geographic location and other factors relevant to the scope and responsibilities of this role.

Benefits:

• medical and dental coverage with an 80% company contribution
• vision insurance
• company-paid life and disability insurance
• PTO and 10 paid holidays
• product discount
• 401k with company match