Customer Service Representative

Schylling; Suttons Mills (MA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical and dental coverage (80% paid)

Vision insurance

Life and disability insurance

PTO and 10 paid holidays

Product discount

401k with company match

Job summary

Schylling is hiring a Customer Service Representative to join the busy Customer Service Department. You will handle general account support, enter orders and credits, and provide information about products while helping resolve issues and complaints.

The role requires a High School diploma and 2+ years of customer service experience. Office-based position three days a week with competitive benefits and a base hourly rate of $20.00–$21.00.

Qualifications

• High School diploma is required.
• 2+ years of customer service experience preferred.
• Comfortable speaking with customers on the phone.
• Excellent organizational and follow-up skills.
• Ability to handle multiple tasks under pressure.
• Experience with NetSuite is preferred.
• Strong verbal and written communication skills.
• Team player with ability to work with diverse personalities.
• Ability to sit for extended periods and work in the office at least three days a week.

Responsibilities

• Provide courteous, professional service to customers, consumers, and sales representatives at all times.
• Accurately and promptly enter orders; verify and apply customer terms and programs.
• Resolve problems and/or complaints from retailers, consumers, and account representatives.
• Authorize returns of damaged goods and process credits and returns.
• Answer general email correspondence via Case Management from Orders Inbox and CS/Info as assigned.
• Review and verify all customer account information for accuracy while entering orders/credits.
• Assist in establishing new customers in the system.
• Maintain customer files electronically.
• Report product-related problems to the supervisor for resolution.
• Provide support and training to new employees as needed.
• Other duties as needed.

Skills

Phone communication

Organizational skills

Multitasking

Written communication

Customer empathy

Team player

Education

High School diploma

Tools

NetSuite

Job description

Job Overview

We are currently recruiting for Customer Service Representative to join our busy Customer Service Department where you will be responsible for general account support and management as assigned. This includes entering orders and credits, providing information regarding products, and helping resolve issues and complaints.

Key Responsibilities

• Provide courteous, professional service to customers, consumers, and sales representatives at all times.
• Accurately and promptly enter orders. Verify and apply customer terms and programs as defined and outlined by the customer or group.
• Resolve problems and/or complaints efficiently and effectively from retailers, consumers, and account representatives.
• Authorize returns of damaged goods and/or refused merchandise and process credits and returns according to established procedures.
• Answer general email correspondence via Case Management from the Orders Inbox and Customer Service/Info as assigned.
• Review and verify all customer account information for accuracy while entering orders/credits.
• Assist in establishing new customers and consumers in the computer system.
• Maintain customer and consumer files electronically.
• Report any product-related problems to the supervisor for appropriate resolution as they occur.
• Provide support and training to new employees as needed.
• Other duties and responsibilities as needed.

Qualifications

• High School diploma.
• 2 + years experience in Customer Service preferred.
• Must be comfortable speaking with customers on the phone.
• Excellent organizational and follow-up skills.
• Ability to handle multiple tasks and work positively under pressure.
• NetSuite experience preferred.
• Professional verbal and written communication skills.
• Must be a team player and be able to work with diverse personalities.
• Must be able to sit for extended periods of time.
• Must be available to work in office at least three days a week.

The base hourly rate for this position is $20.00 to $21.00. Offered base compensation within this range will be determined based on a candidate’s qualifications, experience, geographic location and other factors relevant to the scope and responsibilities of this role.

Schylling offers a competitive benefits package that includes medical and dental coverage with an 80% company contribution, vision insurance, company-paid life and disability insurance, PTO and 10 paid holidays, product discount, and a 401k with company match.