Customer Service Representative

Creative Financial Staffing, LLC; Leetsdale (Allegheny County); On-site; USD 25,000 - 28,000; Full time

Job summary

Creative Financial Staffing, LLC seeks a Customer Service Representative in Leetsdale, PA (15056). The role is full-time and onsite, offering $18–$20 per hour.

You will enter orders in NetSuite, handle calls, and maintain accurate customer data, while supporting multiple departments in a fast-paced setting. Ideal candidates have prior customer service or administrative experience, familiarity with NetSuite or ERP systems, and basic Excel skills.

Qualifications

• Previous customer service or administrative experience is preferred.
• Experience using NetSuite or a similar ERP system.
• Basic Microsoft Excel skills and data-entry accuracy.

Responsibilities

• Enter customer orders accurately into NetSuite.
• Answer incoming customer calls and provide exceptional service.
• Make outbound calls regarding orders and inquiries.
• Process and maintain accurate customer information and records.
• Perform basic data entry and simple Excel tasks.
• Provide administrative support to multiple departments as needed.
• Assist with general office duties and special projects.
• Maintain accuracy while managing multiple priorities in a fast-paced environment.

Skills

Communication

Data entry

Organization

Excel

Tools

NetSuite

Job description

Customer Service Representative

Leetsdale, PA 15056
$18–$20/hour
Full-Time | Onsite

About the Company

Our client is a well-established, family-owned organization with a close-knit team and a collaborative work environment. They offer a casual, business-friendly atmosphere where employees wear many hats and work together to support customers and one another.

Customer Service Representative Responsibilities

• The Customer Service Representative will enter customer orders accurately into NetSuite.
• Answer incoming customer calls and provide exceptional service.
• Make outbound calls regarding orders and customer inquiries.
• Process and maintain accurate customer information and records.
• The Customer Service Representative will perform basic data entry and simple Excel tasks.
• Provide administrative support to multiple departments as needed.
• The Customer Service Representative will assist with general office duties and special projects.
• Maintain accuracy while managing multiple priorities in a fast-paced environment.

Preferred Qualifications for Customer Service Representative Role

• Previous customer service, order entry, or administrative experience.
• Experience using NetSuite or a similar ERP system.
• Basic Microsoft Excel skills.
• Strong communication, organization, and data entry skills.
• Ability to efficiently talk with customers while entering information accurately into the system.
• Comfortable working in a small, collaborative office environment with a hands-on team.