Customer Service Representative

Pico Propane and Fuels; Sunset Corners (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

401(k) with 6% company match

Health and vision insurance

Company paid dental insurance

Company paid AD&D and life insurance

Paid time off with rollover hours

Referral bonus program

Job summary

Pico Propane is seeking an experienced Customer Service Representative to join our Miami team. The role supports customers and operations by handling inquiries, processing orders, and maintaining records to ensure efficient day-to-day operations.

Ideal candidates have at least 3 years in high-volume customer service, English/Spanish bilingual preferred, strong communication and problem-solving skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma required; 3+ years in customer service.
• Experience in high-volume phone settings preferred.
• Bilingual English/Spanish preferred.
• Propane industry experience preferred.

Responsibilities

• Interact with customers by phone, email, or in person to provide support and product/service information.
• Assist with orders and service information; coordinate with operations and dispatch.
• Maintain customer accounts and records of inquiries, complaints, and actions.
• Field customer questions and complaints; escalate issues to the appropriate specialist.
• Support daily operations through scheduling and coordination of drivers and technicians.

Skills

Customer service

Bilingual English/Spanish

Interpersonal communication

Problem-solving

Time management

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Who We ArePico Propane is a leading provider of propane and mobile propane solutions, proudly operating as part of Meritum Energy Holdings, a company serving Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service.Why Join Us?We're committed to supporting our team members with benefits that match our values of safety, service and stability. Here's what you can expect:Competitive hourly wage401(k) with 6% company matchHealth and vision insuranceCompany paid dental insuranceCompany paid AD&D and life insurancePaid time off with rollover hoursReferral bonus programJob SummaryPico Propane is looking for an experienced and driven Customer Service Representative to join our team in Miami, FL. The Customer Service Representative will support both customers and operations by proactively addressing inquiries, coordinating service needs, maintaining accurate records, and helping ensure day-to-day processes run efficiently. A successful Customer Service Representative is committed to service, efficiency, and safety.Duties/Responsibilities:Interact with customers by phone, email, or in person to provide support and product/service information, serving as a liaison between customers and the companyCollect and enter orders for new or additional products or servicesField customer questions and complaints; escalate issues beyond the representative’s knowledge to the appropriate specialist or staff memberEnsure that appropriate actions are taken to resolve customer problems and concernsMaintain customer accounts and records of customer interactions, including inquiries, complaints, and commentsSupport daily operations through dispatch coordination and scheduling of drivers and technicians, while maintaining accurate records, reporting, and internal systemsAssist with administrative and compliance-related tasks to support operational efficiency and business needPerform other related duties as assignedThe absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.Education and Experience:High school diploma or equivalent requiredMinimum 3 years of customer service experienceExperience in high-volume phone call settings highly preferredExperience in the propane industry preferredBilingual (English/Spanish) preferredSkills/Abilities:Excellent interpersonal, communication, and problem-solving skillsStrong organizational and time management skills with the ability to prioritize multiple tasks and maintain attention to detail in a fast-paced environmentService-oriented, with the ability to resolve customer grievances effectivelyProficient with computers and able to learn software as neededProficient in the current Microsoft Office Suite, with the ability to learn additional software toolsPhysical Requirements:The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job.Prolonged periods sitting at a desk, using a phone, and working on a computerMust be able to lift up to 50 pounds as needed to safely assist with duties around the plantMust pass a pre-employment screening and background checkThe above statements are intended to describe the general nature and level of work that is expected to be performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties and skills required. Also, whether particular duties or demands listed above or elsewhere are “essential” is a case-by-case determination, depending on the operational realities and staffing at the individual location. For questions about whether a particular function is essential in your particular role, please contact HR at [phone].Meritum Energy Holdings is an equal opportunity employer to all qualified applicants regardless of age, color, national origin, citizenship status, physical or mental ability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or veteran of the Vietnam War Era or any other characteristic protected by federal, state, or local law.