Customer Service Representative

City of Lincoln; Sumter (SC); On-site; USD 32,000 - 45,000; Full time

Job summary

SafeRack is seeking a Customer Service representative to handle inquiries on orders and purchase orders, coordinate with internal departments, and prepare required documentation from Sumter, SC. The role requires attentiveness to discrepancies and proactive problem-solving in a fast-paced setting.

You will enter and update customer data, manage sales and fabrication-related orders, and maintain strong relationships with customers and distributors.

Qualifications

• 3+ years of Customer Service experience.
• Experience with Microsoft Office – Outlook, Word, Excel.
• A results-oriented individual who thrives working in a fast-paced environment.
• Works well in a team environment to honor SafeRack’s Customer 1st Philosophy.
• Strong written and verbal communication skills.

Responsibilities

• Answers internal, external, and customer/vendor inquiries on placement and status of orders and purchase orders, address discrepancies and determine corrective action.
• Provide assistance/ coordination between internal SafeRack departments and external customers.
• Processes entries, prepares and files commercial documentation and assists with calculations/report preparation.
• Administrative tasks for managing assigned Regional Area Manager (RAM) accounts.
• Customer information: assists in entering information for customers, distributors and updates information as necessary.
• Entering, updating and processing sales orders, purchase orders, coordinating/releasing for fabrication, etc. in all systems.
• Field issue / returned product: processes orders accordingly (warranty / replacement / repair / etc.) - distributes / releases, ensuring capture of everything as directed from Technical Resources.
• Build rapport with customers - responding to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action including back-up for RAM as necessary.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High school

Tools

Microsoft Office

Outlook

Word

Excel

Job description

• Location 730 Electric Dr.,Sumter, SC, 29153,United States
• Job Category Customer Service
• Industry Manufacturing
• Employee Type Non-Exempt Full Time
• Required Degree High school

Contact information

• Name Landis Bradham
• Email [e-mail]

Description

Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, address any discrepancies and determine what corrective
action should be taken. Provide assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercial
documentation and assists with calculations/report preparation as needed.

Key Responsibilities:

Administrative tasks for managing assigned Regional Area Manager (RAM)
accounts.

Customer Information: Assists in the entering of information for customers,
distributors and updates information as necessary.

Including but not limited to entering, updating and processing sales orders,
purchase orders, coordinating/releasing for fabrication, etc. in all systems

Field Issue / Returned Product: processes orders accordingly (warranty /
replacement / repair / etc.) - distributes / releases, ensuring capture of everything
as directed from Technical Resources

Build rapport with customers - responding to customer or distributor questions on
order status, discrepancies in billing or delivery, determining appropriate
corrective action including back-up for RAM as necessary.

Receive/send all customer drawings, maintain due dates current in system.

High level product and process knowledge to answer internal/external customer
queries.

Other responsibilities as assigned or required.

Requirements

3+ years of Customer Service experience

Experience with Microsoft Office – Outlook, Word, Excel

A results-oriented individual who thrives working in a fast-paced environment

Works well in a team environment to honor SafeRack’s Customer 1st Philosophy

Strong written and verbal communication skills

Ability to problem-solve while following process guidelines

Equal Opportunity Employer Veterans/Disabled