Customer Account Specialist

Mcnaughton Mckay Group; Savannah (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Mcnaughton Mckay Group is seeking a Customer Account Specialist in Savannah, GA. This full-time position engages in managing customer orders and providing technical support, ensuring customer satisfaction.

The ideal candidate will have a background in electrical distribution, effective communication skills, and the ability to work independently. Educational requirements include a Bachelor’s degree or high school diploma, with relevant experience preferred.

Qualifications

• High degree of knowledge of electrical distribution operations preferred.
• Two or more years of experience in the electrical distribution industry preferred.

Responsibilities

• Manages customer orders, changes, and cancellations.
• Determines, negotiates, and communicates pricing and delivery terms.
• Provides customer with product and technical support.

Skills

Effective written and verbal communication skills

Ability to organize and prioritize tasks

Basic computer skills with MS Office products

Education

Bachelor’s degree or high school diploma

Job description

Job Details

Location: Savannah, GA – 165 Knowlton Way, Savannah, GA 31407
Position Type: Full Time
Job Title: Customer Account Specialist

Key Responsibilities

• Manages customer orders, changes, and cancellations as received via phone call, fax, or other electronic communication.
• Determines, negotiates, and/or communicates pricing (including margins, discount, shipping charges, etc.), delivery terms, shipping instructions or restrictions, anticipated delays, and any additional information requested; receives, analyzes, and processes customer non-conformances and initiates immediate containment actions to satisfy the customer.
• Uses discretion and judgment when negotiating price to maximize profit margin while meeting the customer’s requirements.
• Researches and identifies current vendors or other sources that carry non-stock product to fill customer orders, negotiates pricing and delivery directly with these suppliers, and coordinates order placement with the purchasing team.
• Oversees large-scale customer projects/orders ensuring product availability and timely delivery according to customer project timelines and goals.
• Responds to customer requests by providing information on product information, price, delivery, expediting, and tracking missing or delayed shipments.
• Analyzes system-generated reports to proactively track and/or expedite the status of open orders and quotes.
• Provides customer with product and technical support.
• Acts as main point of contact between customer and internal departments to ensure customer satisfaction.
• Identifies opportunities to add-on or up-sell products to a customer that may benefit the customer and suggests alternative products when a customer’s requested product is not available.
• Works closely with operations, finance, materials management and/or outside sales to ensure timely billing, adequate inventory levels and accurate delivery.
• Attends internal and external training on industry products and systems offered by our vendors.
• Supports the quality initiatives set forth by the region.
• Follows all safety policies and procedures and completes the provided training.

Qualifications

• Bachelor’s degree or a pattern of continuing education preferred; high school diploma required. Additional experience will be considered in lieu of a bachelor’s degree or pattern of pursuing a degree.
• High degree of knowledge of electrical distribution operations and/or similar product knowledge; two or more years of experience in operations, counter sales or in the electrical distribution industry preferred.
• Effective written and verbal communication skills.
• Ability to organize, prioritize, and complete tasks at own initiative with minimal supervision.
• Basic computer skills with MS Office products preferred with thorough knowledge of the business system preferred.

EEO Statement

EEO/AA/M/F/Vet/Disability Employer

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities and requirements.