Customer Service Representative

Sonepar USA Inc; El Paso (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Healthcare plans

Paid time off

401(k) retirement savings with company match

Job summary

Sonepar USA Inc is seeking a motivated Customer Service Representative (CSR) in El Paso, Texas. The CSR will assist customers via phone, email, and in person, ensuring a high level of service while working closely with the sales staff.

The ideal candidate will have excellent communication skills, time management abilities, and a high school diploma. In addition, the role offers a comprehensive benefits package, including healthcare plans, 401(k) matching, and paid time off.

Qualifications

• Excellent interpersonal and communication skills, both oral and written.
• Ability to organize and manage multiple priorities.
• Flexibility to adapt to change.

Responsibilities

• Assist customers over the phone or via internet with orders.
• Proactively follow up on customer orders.
• Resolve customer concerns efficiently.

Skills

Customer relationship management

Effective communication

Time management

Education

High school diploma or GED

Job description

Role Summary

The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service.

Responsibilities

• Thoroughly understand all product capabilities, features, and benefits as well as Summit's market conditions, product warranties and services
• Develop new and existing customer relationships by providing Summit solutions and products to meet the customers' needs
• Assist customers over the phone or via internet with orders, quotations, and product questions
• Negotiate profitable pricing with both customers and suppliers
• Proactively follow up on customer orders, challenges, and needs
• Resolve customer concerns and issues as efficiently and effectively as possible
• Assist counter and warehouse associates as needed

Essential Qualifications and Experience

• Excellent interpersonal and communication skills, both oral and written
• Time management – ability to organize and manage multiple priorities and meet deadlines
• Flexibility – ability to effectively adapt to change
• High school diploma or GED

Beneficial Skills and Experience

• Ability to perform duties with minimal supervision
• Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors' Education Program (EPEC)
• 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment

Physical Challenges

• Consistent sitting for hours at a time
• Consistent use of keyboard and mouse
• Must be able to lift 5 pounds on a regular and consistent basis
• Ability to climb stairs on occasion
• Majority of job is located inside office during regular office hours of operation

Direct Reports: No direct reports

FLSA Status: Non-exempt hourly

What We Offer You

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness programGym reimbursement
• Employee Referral Program
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Earned wage access

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or [e-mail].