Customer Service Representative

Sonepar Canada, Inc.; Irving (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

401(k) retirement savings with company match

Professional and personal development programs

Opportunity to become a shareholder

Employer-paid disability insurance

Employer-paid life insurance

Wellness programs

Gym reimbursement

Tuition reimbursement

Earned wage access

Job summary

Sonepar Canada, Inc. is seeking a Customer Service Representative (CSR) in Irving, Texas. The CSR will assist customers via phone, email, and in person, ensuring high customer service standards.

Strong interpersonal communication, effective time management, and a high school diploma are necessary. The position includes responsibilities such as developing customer relationships, handling orders, and resolving issues efficiently.

We offer various benefits including paid time off, a 401(k) plan, and professional development opportunities.

Qualifications

• Excellent interpersonal and communication skills, both oral and written.
• Ability to organize and manage multiple priorities and meet deadlines.
• Flexibility to effectively adapt to change.

Responsibilities

• Understand all product capabilities and features.
• Develop customer relationships to meet needs.
• Assist customers with orders and product questions.
• Negotiate profitable pricing.
• Proactively follow up on customer needs.
• Resolve customer issues efficiently.

Skills

Interpersonal skills

Time management

Adaptability

Education

High school diploma or GED

Job description

Title

Customer Service Representative (CSR)

Reports to

CSR Supervisor, Operations Manager or Service Center Manager

Customers served

External – Customers, vendors, manufacturers’ representatives, and other suppliers. Internal – Summit’s warehouse and counter sales associates, Account Managers, Operations Manager and Service Center Manager

Role Summary

The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service.

Responsibilities

• Thoroughly understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services
• Develop new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs
• Assist customers over the phone or via internet with orders, quotations, and product questions
• Negotiate profitable pricing with both customers and suppliers
• Proactively follow up on customer orders, challenges, and needs
• Resolve customer concerns and issues as efficiently and effectively as possible
• Assist counter and warehouse associates as needed

Essential Qualifications and Experience

• Excellent interpersonal and communication skills, both oral and written
• Time management – ability to organize and manage multiple priorities and meet deadlines
• Flexibility – ability to effectively adapt to change
• High school diploma or GED

Beneficial Skills and Experience

• Ability to perform duties with minimal supervision
• Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC)
• 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment

Physical Challenges

• Consistent sitting for hours at a time
• Consistent use of keyboard and mouse
• Must be able to lift 5 pounds on a regular and consistent basis
• Ability to climb stairs on occasion
• Majority of job is located inside office during regular office hours of operation

FLSA Status: Non-exempt salaried

What We Offer You

• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)
• Tuition reimbursement, and earned wage access.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail].