Customer Service Representative

SixAxis, LLC; Sumter (SC); On-site; USD 32,000 - 46,000; Full time

Job summary

SafeRack is seeking a customer service professional to handle internal, external, and vendor inquiries about orders and POs, coordinating with internal departments and customers.

You will process orders, assist with documentation, and manage discrepancies, warranty, and repair cases while maintaining strong customer relations and meeting deadlines.

Qualifications

• 3+ years of Customer Service experience.
• Strong written and verbal communication skills.
• Ability to problem-solve while following process guidelines.
• Works well in a team environment and supports customer-first philosophy.

Responsibilities

• Answer internal, external, and vendor inquiries on orders and POs and resolve discrepancies.
• Coordinate with internal departments and external customers; prepare and file documentation.
• Enter/update sales orders and purchase orders in all systems.
• Process warranty/replacement/repair etc. for field issues and ensure proper action.
• Build rapport with customers and address order status questions and billing/delivery concerns.

Skills

Customer service

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, address any discrepancies and determine what corrective action should be taken. Provide assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed.

Key Responsibilities:

Administrative tasks for managing assigned Regional Area Manager (RAM) accounts.

Customer Information: Assists in the entering of information for customers, distributors and updates information as necessary.

Including but not limited to entering, updating and processing sales orders, purchase orders, coordinating/releasing for fabrication, etc. in all systems.

Field Issue / Returned Product: processes orders accordingly (warranty / replacement / repair / etc.) - distributes / releases, ensuring capture of everything as directed from Technical Resources.

Build rapport with customers - responding to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action including back-up for RAM as necessary.

Receive/send all customer drawings, maintain due dates current in system.

High level product and process knowledge to answer internal/external customer queries.

Other responsibilities as assigned or required

A results-oriented individual who thrives working in a fast-paced environment

3+ years of Customer Service experience.

Experience with Microsoft Office - Outlook, Word, Excel.

A results-oriented individual who thrives working in a fast-paced environment.

Works well in a team environment to honor SafeRack's Customer 1st Philosophy.

Strong written and verbal communication skills.

Ability to problem-solve while following process guidelines.

Equal Opportunity Employer Veterans/Disabled