Customer Service Representative

Who's On the Move; Columbia, Northern (SC, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Who's On the Move in Columbia, SC seeks a detail-oriented Customer Service professional to support RAM accounts. You will handle inquiries, coordinate between internal departments and customers, and manage orders and documentation to ensure timely delivery.

Responsibilities include processing orders, addressing discrepancies, and maintaining accurate due dates. Excellent communication and teamwork are essential to provide top-notch service and support for internal and external stakeholders.

Qualifications

• 3+ years of Customer Service experience.
• Experience with Microsoft Office – Outlook, Word, Excel.
• Strong written and verbal communication skills.
• Works well in a team environment to support SafeRack's Customer 1st Philosophy.

Responsibilities

• Answers internal, external, and customer/vendor inquiries on placement and status of orders and purchase orders.
• Provide assistance and coordination between internal SafeRack departments and external customers.
• Process entries, prepare and file commercial documentation and assist with calculations/report preparation.
• Build rapport with customers and respond to questions on order status and discrepancies in billing or delivery.
• Receive/send all customer drawings and maintain due dates in the system.
• Maintain high level product and process knowledge to answer questions.

Skills

Customer service

Team player

Strong communication

Tools

MS Office

Job description

Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, address any discrepancies and determine what corrective action should be taken. Provide assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed.

Key Responsibilities

• Administrative tasks for managing assigned Regional Area Manager (RAM)
  accounts.
• Customer Information: Assists in the entering of information for customers, distributors and updates information as necessary.
• Including but not limited to entering, updating and processing sales orders, purchase orders, coordinating/releasing for fabrication, etc. in all systems.
• Field Issue / Returned Product: processes orders accordingly (warranty / replacement / repair / etc.) – distributes / releases, ensuring capture of everything as directed from Technical Resources.
• Build rapport with customers – responding to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action including back-up for RAM as necessary.
• Receive/send all customer drawings, maintain due dates current in system.
• High level product and process knowledge to answer internal/external customer queries.
• Other responsibilities as assigned or required

Requirements

• A results-oriented individual who thrives working in a fast-paced environment
• 3+ years of Customer Service experience.
• Experience with Microsoft Office – Outlook, Word, Excel.
• A results-oriented individual who thrives working in a fast-paced environment.
• Works well in a team environment to honor SafeRack's Customer 1st Philosophy.
• Strong written and verbal communication skills.
• Ability to problem-solve while following process guidelines.
• Equal Opportunity Employer Veterans/Disabled