Customer Care Coordinator

Milgard Manufacturing LLC; Tacoma (WA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical plans

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

MITER Brands, including Milgard Windows & Doors, is seeking a Customer Service Representative in Tacoma, WA. You will handle warranty-related inquiries by phone and email, process requests accurately, and schedule field technicians for warranty repairs.

The role emphasizes proactive communication, meticulous account management, and collaboration with service, sales, plant management, and engineering to resolve issues. Competitive pay and benefits are provided.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in customer service, preferably in manufacturing or building materials.
• Experience in window sales or millwork is a strong plus.
• Excellent communication and multitasking skills.
• Strong attention to detail and organizational abilities.
• Collaborative mindset; able to work across departments.

Responsibilities

• Providing top-tier support via phone and email for warranty-related inquiries.
• Reviewing and processing customer requests with accuracy and efficiency.
• Scheduling field technicians for warranty repairs.
• Managing customer accounts and ensuring satisfaction through proactive communication.
• Handling payment transactions securely and professionally.
• Collaborating with internal team field service, sales, plant management, and engineering to resolve issues.
• Prioritizing and expediting special requests to meet customer deadlines.
• Maintaining a positive and flexible attitude in a fast-paced environment.
• Performing clerical and administrative tasks as needed.

Skills

Customer service

Communication

Multitasking

Collaboration

Education

High school diploma

Some college coursework

Tools

None

Job description

Job Description

Milgard part of MITER Brands is hiring a Customer Service Representative – Tacoma, WA.

Hourly Pay Range

$20.20 - $23.00 (Based on experience)

Schedule

Monday–Friday, 8:00 a.m. to 5:00 p.m.

About MITER Brands

MITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation’s largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the U.S., we’re proud to serve our customers with integrity, innovation, and excellence.

Responsibilities

• Providing top-tier support via phone and email for warranty-related inquiries.
• Reviewing and processing customer requests with accuracy and efficiency.
• Scheduling field technicians for warranty repairs.
• Managing customer accounts and ensuring satisfaction through proactive communication.
• Handling payment transactions securely and professionally.
• Collaborating with internal team field service, sales, plant management, and engineering—to resolve issues.
• Prioritizing and expediting special requests to meet customer deadlines.
• Maintaining a positive and flexible attitude in a fast-paced environment.
• Performing clerical and administrative tasks as needed.

Qualifications

• A high school diploma or equivalent (some college coursework preferred).
• 1–2 years of experience in customer service, preferably in manufacturing or building materials.
• Experience in window sales or millwork is a strong plus.
• Excellent communication and multitasking skills.
• Strong attention to detail and organizational abilities.
• A collaborative mindset and ability to work across departments.

What We Offer

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic
• Financial Protection
• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

Equal Opportunity Employer

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.

Company Culture

WE HAVE ONE PURPOSE: BUILD THE MOST VALUED WINDOW AND DOOR BRAND IN AMERICA. But, like all great things, that journey starts by bringing together a team of the most passionate, experienced and dedicated window experts in the industry. From our team to our customers and our communities, we strive to inspire deeper engagements and new possibilities for all. Because we believe that business is always personal.