Front Desk Associate- One Cardinal Way

Ballpark Village; St. Louis (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Ballpark Village in St. Louis is seeking a Resident Services Associate at One Cardinal Way to deliver exceptional service to residents and guests in a luxury apartment community.

You will be the first point of contact, handling inquiries and coordinating service requests with a focus on exceptional hospitality. Responsibilities include managing packages, enforcing policies, and assisting with leasing procedures while maintaining professionalism, discretion, and a strong sense of teamwork.

Qualifications

• High School Diploma or GED required.
• 1–2 years of customer service experience and resident retention experience preferred.
• Strong communication and interpersonal skills; professional demeanor.
• Ability to maintain confidentiality and exercise discretion in all interactions.

Responsibilities

• First point of contact with residents and guests; address questions and resolve issues or refer to appropriate staff.
• Prepare service requests, logs, and records; monitor security and entry policies.
• Know leasing policies and procedures; ensure compliance with corporate and housing policies.
• Maintain knowledge of policies, laws, and programs affecting residents and access to property.
• Receive, log, and distribute packages; obtain signatures for deliveries.
• Handle administrative tasks: calls, typing, proofreading, scheduling, mail, and records.
• Conduct front line screenings of guests, including questionnaires and temperature checks.
• Perform other duties as assigned.

Skills

Attention to detail

Discretion

Customer service

Communication skills

Organizational skills

Office software (Microsoft Office)

Professionalism under pressure

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

St. Louis One Cardinal Way | MO CTR
1 Cardinal Way
St Louis, MO 63102, USA

Description

Inspired by eras of greatness and designed for modern living, One Cardinal Way offers a luxury residential experience in the heart of St. Louis' premier Ballpark Village neighborhood.

We are seeking a Front Desk team member to help deliver exceptional service to our residents and guests. At One Cardinal Way, the game day experience starts at home-with unmatched amenities, elevated apartment living, and breathtaking views of Busch Stadium, the Gateway Arch, the Mississippi River, and the St. Louis skyline.

Located just steps from dining, entertainment, and the excitement of downtown St. Louis, One Cardinal Way provides a one-of-a-kind living experience with home plate views from the comfort of the building. This is an opportunity to join a premier luxury apartment community and be part of the St. Louis Cardinals family.

We are currently seeking a Resident Services Associate in our St. Louis, MO location. This position coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.

• First point of contact with residents and guests. Communicates with residents and guests regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates.
• Prepares service requests, maintains key logs, maintains property activity records inclusive of security concerns and residential complaints, and facilitates in maintaining the front line of the building to ensure the property maintain it's controlled entry policies.
• Maintains working knowledge of leasing policies and procedures. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks.
• Receives, logs and distributes packages to residents and obtains signature for package delivery.
• Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and more duties as assigned.
• Conducts front line screenings of guests upon arrival included but not limited to: questionnaire and temperature screenings.
• Other duties as assigned.

Skills

Strong attention to detail, follow-up and excellent organizational skills.

Ability to treat sensitive/confidential information with appropriate discretion.

Strong sense of urgency, adaptability, flexibility and resourcefulness.

The ability to function professionally under pressure, while managing multiple concurrent projects and deadlines.

Proven competencies in software applications and programs, particularly Microsoft Office, including Excel, Word, Power Point, and Outlook. Excellent word processing and file management skills.

Good working knowledge of office equipment and procedures including computers, photocopiers, printers, fax machines, mailing equipment, telephone systems, filing systems, etc.

Must possess personal tact, discretion and good judgment. Excellent interpersonal, written and verbal communication skills.

• Strongly prefer experience in security detail, hospitality, and customer focused roles.
• Ability to learn and comply with legal and contractual requirements, including proven success ensuring customer compliance with contract terms
• Ability to resolve customer complaints by using independent judgment to assess the situation, quickly formulate potential solutions, and present options to the guest.
• Ability to organize activities and manage time efficiently to meet commitments and adapt to changing priorities, including unscheduled customer interactions in person and via phone and accommodating customer requests to reschedule appointments.
• Ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to maintain professionalism when faced with agitated individuals.
• Ability to work weekend and evening hours

Supervisory Responsibility

This position has no supervisory responsibilities.

Education & Experience

High School Diploma or GED

1-2 years of required experience in Customer Service and Resident Retention.

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The Office Support Worker will have to spend long hours sitting and using office equipment and computers which can cause muscle strain. The Office Support Worker may also have to do some light lifting of supplies and materials from time to time.

Environmental Conditions

The Office Support Worker may have to manage a number of projects at one time, and may be interrupted frequently to meet the needs and requests of residents, clients and contractors. The Office Support Worker may find the environment to be busy, noisy and will need excellent organizational and time and stress management skills to complete the required tasks.

Sensory Demands

Sensory demands include use of the computer, which may cause eyestrain and occasional headaches. The office may be noisy and busy making it difficult for the Office Support Worker to concentrate.

Mental Demands

The Office Support Worker will have to manage a number of requests and situations at one time. Stress may be caused by the need to complete tasks within tight deadlines.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.