Customer Service Representative

AmeriVet Veterinary Partners; Spring Hill (FL); On-site; USD 34,000 - 38,000; Full time

Job summary

Join a leading veterinary company as a Customer Service Representative, where you will be crucial in creating memorable client experiences. You'll handle appointments, manage calls, and provide exceptional service while working in a supportive environment that values your growth. Enjoy comprehensive benefits and opportunities to advance in your career.

Benefits

Competitive pay and performance bonuses

401(k) matching

Health, dental, and vision insurance

Generous paid time off

Qualifications

• At least one year of customer service representative experience required.
• Available to work weekends and holiday rotations as needed.
• Computer efficiency and detail-oriented.

Responsibilities

• Manage scheduled appointments and prioritize client education.
• Operate multi-line phone system and route calls.
• Accept payments and maintain accurate cash drawer.

Skills

Professional phone etiquette

Customer service skills

Problem solving

Education

High School Diploma or educational equivalent

Job description

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Client Service Representative

Job Description:

County Line Animal Hospital is actively looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.

CSR Responsibilities:

• Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
• Operates multiple-line telephone system. Answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members.
• Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients.
• Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.
• Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
• Complete all tasks as assigned by the supervisor(s).
  
  

Qualifications & Requirements:

• Professional and friendly phone etiquette
• Available to work weekends and holiday rotations, as needed
• Ability to properly prioritize and complete tasks simultaneously
• Ability to problem solve and adapt to multiple situations
• HS Diploma or educational equivalent
• Excellent customer service skills
• Computer efficiency
• Very detail-oriented
• Required: At least one year of customer service representative experience
• Preferred: Knowledge of veterinary medical terminology and procedures
• Required: Must have availability Monday - Friday, 7:30 am - 5:00 pm
  
  

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.
  
  

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Veterinary Services

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