Customer Service Representative

Graybar Electric Company; Somerville (MA); Hybrid; USD 42,000 - 57,000; Full time

Benefits offered by this job

Health benefits

Employee stock ownership plan

Profit sharing

401(k) matching

Paid vacation and sick days

Paid holidays

Paid Wellness Day

Community Time Off

Educational reimbursement

Job summary

Graybar Electric Company in Somerville, MA is hiring a Customer Service Representative to serve as a key contact for customers, entering orders and providing professional support. You will handle calls and written correspondence, assist in selling Graybar goods, and coordinate service requests including pricing, expediting, billing, and claims.

Strong communication skills and a customer-focused attitude are essential, with retail or counter sales experience preferred and a High School education

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle varied customer situations with enthusiasm and tact.
• Some retail or counter sales experience preferred.
• High School education; degree preferred.

Responsibilities

• Handle incoming and outgoing customer calls and written correspondence.
• Enter orders and provide timely, professional support.
• Assist in selling Graybar goods and services on inbound calls.
• Provide product selection and application support.
• Coordinate service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Strong communication

Customer service

Problem solving

Education

High School education

2- or 4-year degree preferred

Job description

## Customer Service RepresentativeApply: Somerville, MA: Full time: Posted Today: R263652Make a difference.As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.****In this role you will:***** Ensure every customer experience is top notch in quality* Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues* Take an active role in selling Graybar goods and services on inbound calls* Provide support on product selection and application* Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims****Skills & Requirements***** Strong communication skills* Ability to handle a variety of customer situations with enthusiasm and tact* Some retail or counter sales experience preferred* High School education* 2 year or 4 year degree preferred**Compensation Details:** The expected rate of pay for this position is $24.00 per hour**Shift Hours and Schedule:** Monday through Friday - 8:00am to 5:00pm**The** **Value of Graybar:**At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:* Multiple plan options for **Medical, Dental, Vision,** and **Prescription Drug** benefits.* **Life Insurance** coverage for you and options for your family.* Save on expenses with **Flexible Spending Accounts**.* Enjoy our **Disability Benefits** at no cost to you.* Share in our success with P**rofit Sharing Plans**.* **401(k) Savings Plan** with company match to help secure your future.* **Paid Vacation** & **Sick Days** to spend time away from work or in case of an illness.* Rest and recharge during our **Paid Holidays** throughout the year.* Take advantage of our **Paid Wellness Day** to focus on preventive care and prioritize your health.* Volunteer with **Community Time Off** to give back to the community.* **Predictable Work Schedules** to plan your life: no weekends or nights for most roles.* Celebrate your and others' achievements with our **Employee Recognition Program**.* Reach your career goals with our **Educational Reimbursement** and **Career Development Programs**.* And **More Perks** that support your well-being and career growth. Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.****Why should you join Graybar?****At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.****Apply now and find out what’s next for you.****Equal Opportunity Employer/Vet/Disabled