CUSTOMER SERVICE REPRESENTATIVE

Alexandria Moulding; Smithfield (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Bi-weekly pay

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability

401(k) with employer match

Paid vacation

Paid holidays

Job summary

Specialty Building Products in Smithfield, NC is hiring Customer Service Representatives to handle sales inquiries, pricing details, and product information for both new and existing customers.

In this role you will collaborate with Outside sales, respond to pricing requests, place orders, arrange deliveries, and provide timely follow-ups to ensure customer satisfaction.

Qualifications

• High school diploma required; a 2-year degree is preferred.
• 2-4 years of sales experience, building industry experience preferred.
• Excellent communication, service-oriented telephone manner.
• Proficient with Word, Excel, and Outlook.
• Strong organization and administrative skills.
• Self-starter with initiative and attention to detail.
• Good math and analytical skills.
• Professional, articulate, and customer-focused communication.

Responsibilities

• Receive calls for sales inquiries, provide pricing/availability, and share product information.
• Coordinate with Outside sales, handle inquiries on product selection, orders, pricing, scheduling, and follow-ups.
• Inform customers of unit pricing, shipping dates, delays, and other requested information.

Skills

Customer service

Sales experience

Communication skills

Word

Excel

Outlook

Organization

Initiative

Analytical skills

Math skills

Education

High school diploma

2-year degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Responsibilities and Essential Functions:

• Receive incoming and outgoing calls related to sales inquiries for new and established customers to provide pricing and availability, as well as information about our products and distribution services.
• Execute strategic plans in coordination with Outside sales, network with customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries, and providing customer follow-ups to ensure customer needs are met.
• Inform customer of unit pricing, shipping date, anticipated delays, and any additional information requested by the customer.

Required credentials:

• High school diploma with a 2-year degree preferred.
• 2-4 years sales experience, building industry experience preferred.
• Excellent communication skills including service-oriented telephone manner.
• Must understand and possess good business and selling principles and negotiation skills.
• Must be computer literate, Microsoft Word, Excel, and Outlook.
• Strong organization and administration skills.
• Self-starter, pro-active and the ability to take initiative.
• Must have basic math and analytical skills.
• Be personable, articulate, knowledgeable and professional when communicating with customers.
• Ability to learn skills quickly with a mature and service-oriented attitude.
• Excellent communication (verbal and written) and organizational skills.
• Capability to rely on experience and judgment to plan and accomplish goals.
• Self-starter, pro-active and able to take initiative.
• Attention to detail and highly motivated.

U.S. Lumber, an SBP company is currently hiring for Customer Service Representatives to join our VALUES based organization in our Smithfield, NC branch. We seek to serve people first, and we operate according to a moral compass aimed at doing what is right even when it is hard. In this role you will be focused on:

Who We Are:

Specialty Building Products is the leading distributor of specialty building products in North America.SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB, DW Distribution, Millwork Sales, Amerhart, and OrePac. SBP serves the entire United States and 8 provinces in Canada from over 61 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us andEVOLVEyour future at Specialty Building Products!

Perks of working at SBP:

• Bi-weekly pay schedule
• Comprehensive benefits package includes Medical, Dental, Vision
• Company-Paid Life Insurance & Disability
• 401(k) with Employer match
• Paid Vacation & Holidays

Serving our communities: We are also committed to our core value of “using our influence to have a uniquely positive impact” on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence.

We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.

Specialty Building Products

is an equal opportunity employer. It is our policy not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.