Customer Service Rep

DW Distribution; Lancaster (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Company-Paid Life Insurance

Disability insurance

401(k) with Company Match

Paid Time Off

Paid Holidays & Floating Holidays

Additional Perks

Job summary

DW Distribution, part of Specialty Building Products, is seeking a Customer Service Representative in Lancaster, TX to support our retail and big box customers. You will handle pricing, quotations, order placement, and delivery scheduling while coordinating with the outside sales team to maximize opportunities.

You will respond to pricing requests, manage inquiries, and provide follow-up with customers. This role emphasizes strong communication, attention to detail, multi-tasking, and proactive

Qualifications

• High school diploma; a 2-year degree preferred.
• 2-4 years sales experience, building industry experience preferred.
• Excellent communication skills including service-oriented telephone manner.
• Self-starter, pro-active and able to take initiative.
• Attention to detail and highly motivated.
• Ability to manage multiple tasks.
• Must understand and possess good business and selling principles and negotiation skills.
• Must be computer literate, Microsoft Word, Excel, and Outlook.
• Strong organization and administration skills.
• Self-starter, pro-active and the ability to take initiative.
• Must have basic math and analytical skills.

Responsibilities

• Receive inbound and outbound calls related to sales inquiries to provide pricing and availability, as well as information about products and distribution services.
• Coordinate with Outside sales to maximize opportunities; network with customer inquiries regarding product selection, orders, prices, quotations, and deliveries.
• Inform customers of unit pricing, shipping date, anticipated delays, and any additional information requested.
• Perform other duties as assigned by management.
• Stay updated on industry trends, competitor activities, and market dynamics within the retail sector.

Skills

Sales experience

Customer service

Communication skills

Multi-tasking

Negotiation

Mathematical skills

Education

High school diploma; 2-year degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

D.W. Distribution an SBP company, is currently looking for a Customer Service Rep to join our VALUES based organization. This role will be based out of our Lancaster, TX Door Shop. In this role you will:

Field inbound sales calls, communicate and build relationships with our retail and big box customers, respond to requests for prices and quotations, administer complaints, scheduling of deliveries, and providing customer follow-ups. Placement of orders and correspondence with our operations department. Partner with the outside sales team to ensure sales efforts are maximized and opportunities revealed.

Responsibilities and Essential Functions:

• Receive incoming and outgoing calls related to sales inquiries for new and established customers to provide pricing and availability, as well as information about our products and distribution services.
• Execute strategic plans in coordination with Outside sales, network with customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries, and providing customer follow-ups to ensure customer needs are met.
• Inform customer of unit pricing, shipping date, anticipated delays, and any additional information requested by the customer
• Other duties, as assigned and requested by management
• Market Knowledge: Stay updated on industry trends, competitor activities, and market dynamics within the retail sector.

Required credentials:

• High school diploma with a 2-year degree preferred
• 2-4 years sales experience, building industry experience preferred
• Excellent communication skills including service-oriented telephone manner
• Self-starter, pro-active and able to take initiative
• Attention to detail and highly motivated
• Ability to manage multiple tasks
• Must understand and possess good business and selling principles and negotiation skills
• Must be computer literate, Microsoft Word, Excel, and Outlook
• Strong organization and administration skills
• Self-starter, pro-active and the ability to take initiative
• Must have basic math and analytical skills

Specialty Building Products is the leading distributor of specialty building products in North America.SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations.Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us andEVOLVEyour future at Specialty Building Products!

Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include:

• Medical, Dental, Vision given on the 1st of the month following 30 days of employment
• Company-Paid Life Insurance & Disability
• 401(k) with Company Match
• Company-Paid Time Off
• Paid Holidays & Floating Holidays
• PLUS ADDITIONAL PERKS!

We are also committed to our core value of “using our influence to have a uniquely positive impact” on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence.

We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.

Specialty Building Productsis an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.