Customer Retention Associate

First PREMIER Bank/PREMIER Bankcard; Sioux Falls (SD); In loco; USD 24.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental/vision coverage

PTO

401(k) match

Volunteer hours

Wellness program

Employee events

Descrizione del lavoro

First PREMIER Bank and PREMIER Bankcard in Sioux Falls, SD, is hiring for customer service representatives. The role focuses on responding to customer inquiries, retaining customers considering account closures, and explaining benefits of keeping accounts.

Training is provided, with opportunities for pay growth and additional incentives. The position offers on-site employment with varied shifts and a starting wage of $17.25–$19.15 per hour, plus incentives.

Competenze

• Experience in customer service settings.
• Ability to explain benefits and features clearly.
• Strong communication and listening skills.

Mansioni

• Respond to and resolve customer issues for those considering closing their accounts.
• Ensure all tasks meet quality standards and comply with regulations by following procedures.
• Educate customers on benefits, rewards, and features of retaining the account.
• Maintain control of conversations and address objections and questions.

Conoscenze

Customer service

Communication

Problem solving

Retention strategies

Descrizione del lavoro

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.

Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

If you would like to request an accommodation to help you with your online application or interview, please send an email to [e-mail].

Job Description

Location: Sioux Falls, SD

Shift: Varying shift options available

Job Status: Full-Time and Part-Time

Pay: $17.25-19.15/hour starting, additional monthly incentives available

Company: PREMIER Bankcard

This job is offered on-site in Sioux Falls. Employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options

• Full-Time: Monday-Friday 12:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pm
• Part Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm
• No Sundays!

About The Role

• Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
• Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.
• Educate customers on benefits, rewards, and features of retaining the account.
• Maintain control of conversations and appropriately answer customer objections and questions

Training

• Extensive paid training program, up to 3 weeks in length.
• Ongoing training opportunities for future success!

Pay

Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.

• Top 75% of associates are eligible for incentives
• Career path from Associate I to Associate IV - each step earning an increase in pay
• Earn up to an additional $3.50/hr. when working non-traditional hours
• Bilingual skills are compensated in the form of a 10% differential
• Flex Scheduling opportunity for top performers

Competitive Benefits Package

• Full medical benefits for 20+ hours/week
• FREE dental and vision coverage
• Generous time off plans including PTO, Sick Pay, and Bonus Days
• 401(k) - dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• Employee Wellness Program
• Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• We have an emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work.
• Career advancement opportunities is a way PREMIER leaders show they care.
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.