Customer Service Representative

Belcan; Simpsonville (SC); On-site; USD 26,000 - 37,000; Full time

Job summary

Belcan is seeking a Customer Service Representative to act as the liaison between internal sales, supply chain logistics, quality, production and external customers. The role requires leadership in handling issues with high service levels, timely communication and problem resolution.

The position supports order processing, quotes, and POs, with a 12-month contract and potential extension. Work hours are Monday–Friday, 8am–5pm, with flexible start/end times discussed in interview.

Qualifications

• Associate degree in Business Administration or equivalent experience.
• Strong computer skills; proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent written and verbal communication, customer service mindset.

Responsibilities

• Manages and maintains customer portal for quotes, purchase orders and quality notifications.
• Reviews RFQ requests to ensure documentation is complete before submission to Cost Estimating.
• Creates and submits quotes; communicates pricing negotiations between customer and business development.

Skills

Microsoft Office

Communication skills

Education

Associate degree

Job description

Job Title: Customer Service Representative (CSR)

Duration: 12 Months contract with possible extension. (temp to perm)

Schedule: Mon-Fri 8am-5pm (flexible with start/end time can discuss in interview)

Pay Rate: $22.8/hr on W2

Start Date: Immediate

Job Description:

JOB SUMMARY

Reporting to the Customer Service Manager, the Customer Service Representative will serve as liaison between internal sales, supply chain logistics, quality, production and external customer for all customer service-related activities. This position is required to display a sense of leadership to each issue/task received by demonstrating effective listening, positive and detailed communication and the desire to resolve each issue with the highest level of service possible.

JOB RESPONSIBILITIES

• Manages and maintains customer portal which is the vehicle for quotes, purchase orders and quality notifications. The acceptance of these items/actions is time sensitive and must be accomplished within the specified guidelines.
• Reviews request for quote (RFQ) to ensure that all documentation including, customer specifications, has been received prior to submitting to the Cost Estimating department.
• Creates and submits quote proposal to customer based on the approval of business development within 24 hours (KPI). Communicates pricing negotiations between customer and business development.
• Verifies orders received are compliant with the associated quote or existing contract. Communicates discrepancies with customer and follows though until revised purchase order.
• Submits purchase orders for contract review and follows up with any department causing a delay with order entry. Creates order and provides customer with acknowledgement within assigned 24 hours (KPI).
• Responsible for submitting Engineering Change Request from customer to the appropriate team for cost and schedule impact. Communicate impact to customer and implement change if accepted.
• Responsible for communicating alerts to the customer on delayed deliveries and providing detailed recovery plan.
• Research return request and authorize return of material (RMA) based on appropriate guidelines which includes warranty, reason for return, etc. Communicate evaluation charge if applicable. Follow through on RMA process is required upon receipt of return.
• Provides supporting documentation to the finance team which assists in the reconciliation of debits/credits.
• Contributes to the performance of the customer service team by providing knowledge of dedicated account and the willingness to cross train.
• Communicate and resolve scorecard discrepancies with dedicated account to ensure accuracy of supplier rating is captured.
• Performs all other related duties as required.

MINIMUM REQUIREMENTS:

• Associate’s degree, preferably in Business Administration or equivalent experience in the customer service industry.
• Strong computer skills (proficiency in Microsoft Office Suite: Word, Excel, PowerPoint and Outlook).
• Strong communication skills, oral and written

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

“We provide a competitive pay and benefits package. This position is offering a pay rate of $22.8/hr, however, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.”

**PLEASE NOTE

Education: Associate’s degree, preferably in Business Administration or equivalent experience in the customer service industry

Experience: with degree at least 1 year, in lieu of a degree at least 6 years of experience in customer service industry

++Please make sure your candidates are aware of HOLIDAY SHUTDOWN,

++** WILL BE CLOSED FROM 12/25 - 1/1 returning to work 1/4++