Customer Service Representative

Third Party CS; Simi Valley (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a customer service representative based in California to provide exemplary support for client inquiries. The representative will be responsible for managing communication through various platforms while ensuring a positive customer experience. This role offers tremendous opportunities for growth within the company, flexible hours, and remote positions available.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into other positions

Flexible hours

Remote Position(s) available

Qualifications

• Excellent communication skills over phone and other platforms.
• Ability to listen actively and resolve customer concerns.
• Customer-focused with a drive for positive experiences.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Assess customer needs and provide correct solutions.
• Strive to exceed personal and team target goals.

Skills

Communication

Time Management

Multitasking

Customer-focused

Education

Previous experience in customer support or sales

Tools

Basic computer skills

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)