Customer Service Representative

Third Party CS; San Buenaventura (Ventura) (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in customer service seeks a Customer Service Representative to provide exceptional support. This role involves answering inquiries, resolving issues, and providing product information to ensure a positive experience for clients. Ideal candidates should possess strong communication skills and a customer-focused attitude, with opportunities for growth within the organization.

Benefits

Health insurance (dental and vision included)

Excellent retirement plans

Flexible hours and remote work options

Opportunities for upward mobility

Qualifications

• Previous experience in customer support or related fields.
• Basic computer skills.
• Strong time management and prioritization skills.

Responsibilities

• Deliver excellent customer care by assessing customer needs.
• Manage calls, emails, and chat inquiries efficiently.
• Record and organize customer interactions accurately.

Skills

Communication skills

Multitasking

Active listening

Customer-focused attitude

Job description

The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to resolve issues quickly. Must be willing to listen, learn, and address customer concerns effectively.

Customer Service Job Duties and Responsibilities

1. Deliver excellent customer care by assessing customer needs and providing appropriate solutions, troubleshooting, or guidance for a positive experience.
2. Manage incoming calls, emails, chats, and interactive voice response systems efficiently.
3. Learn and adhere to all customer service procedures and policies.
4. Strive to meet and exceed personal and team targets.
5. Record, organize, and file customer interactions and account changes accurately.
6. Upsell products or services when appropriate.
7. Schedule callbacks and appointments to resolve customer needs.

Requirements

• Previous experience in customer support, client services, sales, or related fields.
• Excellent communication skills over the phone and other platforms.
• Basic computer skills and experience.
• Ability to multitask effectively.
• Strong time management and prioritization skills.
• Active listening skills, with the ability to relay information clearly and answer questions or concerns.
• Customer-focused attitude to ensure positive experiences and resolutions.
• Flexible hours and remote work options available.
• Health insurance (dental and vision included).
• Excellent retirement plans.
• Opportunities for upward mobility into other positions and management roles.