Customer Service Representative

NVA General Practice; Daphne (AL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Match

Paid Time Off

Job summary

An established industry player in pet care is seeking a dedicated team member to enhance client experiences. This role is pivotal in ensuring smooth operations by greeting clients, managing appointments, and maintaining client records. You will be part of a compassionate team that values professional growth and offers a supportive environment. With a commitment to innovation and excellence, this organization empowers its staff to practice medicine their way, ensuring both pets and their owners receive the best care possible. Join a community that shares your passion for animals and contributes to their well-being.

Qualifications

• Minimum of 1 year related experience required.
• Strong communication skills and client interaction experience.

Responsibilities

• Greet clients and respond to their questions effectively.
• Process incoming and outgoing patients and handle payments.
• Document and maintain client information within software.

Skills

Client Experience

Communication Skills

Scheduling Appointments

Practice Management Software

Tools

Practice Management Software

Job description

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.