Order Management Specialist I

Georg Fischer; Shawnee (OK); On-site; USD 35,000 - 45,000; Full time

Job summary

Georg Fischer in Shawnee, Oklahoma is seeking an individual for a customer support position. The role includes handling customer calls, providing pricing and availability, and collaborating with internal departments.

Applicants should have a High School diploma and experience in sales is a plus. The position offers a climate-controlled office environment with a focus on maintaining a safe workspace.

Qualifications

• High School diploma or equivalent required.
• Previous inside sales experience is a plus.
• Technical skills and understanding preferred.

Responsibilities

• Handle incoming calls and direct customer problems.
• Provide pricing and availability to customers.
• Work with other departments to ensure timely responses.

Skills

Typing

Sales skills

Basic math

Good verbal skills

Good telephone etiquette

Education

High School diploma or equivalent

Tools

SAP

Microsoft Office

Job description

Essential Duties & Responsibilities

• Handle incoming calls and deal with or direct customer problems to the proper personnel or department for resolution.
• Provide customers with pricing, availability via telephone and/or email and enter orders.
• Work with other departments on a daily basis to ensure that deliveries, pricing and questions for customers are answered in a timely manner.
• Obtain frequently required information for customers in a timely manner.
• Establish a rapport with the decision makers within their major accounts.
• Responsible to maintain a safe working environment for all employees.
• Requires regular attendance per the schedule assigned by the supervisor.
• Initiate customer contact through telephone calls, emails, marketing surveys or sales leads in advertising.
• Complete necessary paperwork as required on a daily basis such as unauthorized deductions and credit with assistance.
• Take orders, give pricing and availability and give general information without significant supervision.
• Obtain frequently required information from customers in regards to forecasting, competition and product surveys.
• Special projects as required.
• Adhere to ISO 9001 Quality, ISO 14001 Environmental and OSHAS 18001 Safety certification requirements.

Required Skills/Abilities

• Typing, 10-key and basic math.
• Knowledge of SAP and Microsoft package or related software desired.
• Proficient in sales skills, working with all levels of sales and distribution channels.
• Basic understanding of features, advantages and benefits for all product lines.
• Ability to handle guests (clients) during visits to the company.
• Good verbal, written and interpersonal skills.
• Basic understanding of office procedures.
• Good telephone etiquette.
• Ability to handle some types of product inquiries.
• Understanding of competition and anti‑trust laws.
• Ability to collaborate on projects with others inside and outside of the department.

Education And Experience

• High School diploma or equivalent required.
• Previous inside sales a definite plus.
• Technical skills and understanding.

Working Conditions / Physical Requirements

• Primary work in a climate-controlled office environment.
• Eye/hand coordination greater than 50% of the time.
• Visual strain greater than 50% of the time.
• Listening, sitting, standing, stooping, walking, observing, grasping, pushing, pulling and keyboarding.

Please submit your application via the ‘Apply’ button.