Cashier II

City of Midland; Midland (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Midland seeks a cashier/payments specialist to process payments for water utilities and other city services. You will enter data into billing systems, reconcile cash batches, and assist customers with routine inquiries while maintaining accuracy and confidentiality.

The role emphasizes high-volume data entry, cash handling, and strong customer service in a municipal setting, with bilingual English/Spanish desirable.

Qualifications

• One year of cashiering, customer service, and payment processing experience.
• Ability to perform high-volume data entry accurately.
• Strong attention to detail and ability to balance cash and reconcile transactions.
• Basic knowledge of cash-handling and internal controls.
• Bilingual English/Spanish skills are desirable.

Responsibilities

• Receives and processes payments for water utility accounts and other city services.
• Accurately enters payment and transaction information into billing systems.
• Reconciles cash receipt batches and investigates discrepancies with departments.
• Provides courteous customer assistance in person and directs complex questions to staff.
• Maintains confidential customer and financial information and follows procedures.

Skills

Customer service

Data entry

Attention to detail

Cash handling

Communication

Education

High school diploma

Job description

"

Performs cashiering, payment processing, reconciliation, and data entry functions for the City of Midland. Receives and processes payments for water utility accounts and other city services. Assists customers with basic account and payment inquiries. Receives, reconciles, and enters cash receipt batches submitted by other city departments. This position requires a high degree of accuracy, attention to detail, and customer assistance.

Strategic Plan Alignment:

This position supports the City of Midland's strategic priorities by: Customer Service & Quality of Life: Provides accurate, courteous, and responsive assistance to citizens accessing and paying for essential City services.

• Receives and processes payments from customers for water utility accounts and other city services.


• Accurately enters payment and transaction information into utility billing and related systems.


• Looks up customer accounts and transaction information to assist customers with routine questions regarding balances, payments, and payment history.


• Provides courteous and professional customer assistance in person.


• Directs customers to customer service when additional assistance is required.


• Receives cash receipt batches and deposits submitted by other city departments.


• Reviews and reconciles cash receipts batches for accuracy, completeness, appropriate documentation, and agreement with funds received.


• Identifies discrepancies and works with departments to research and resolve balancing.


• Prepares and enters cash receipt transactions and related financial data into the city’s financial system.


• Assists with preparation of daily bank deposits and ensures funds are properly secured and handled in accordance with city procedures.


• Follows established cash-handling, internal control, security, and financial procedures.


• Maintains confidentiality of customer, financial, and account information.

• Ability to sit, stand and transport self from building to building. Ability to drive a vehicle to and from various worksites. Employee must be able to bend, kneel, crouch, squat, twist and crawl. Employee sits or stands at a counter or desk in order to process paperwork and receive monies

Knowledge, Skills and Abilities

• Strong customer assistance and interpersonal skills.


• Ability to accurately perform high-volume data entry and transaction processing.


• Strong attention to detail and ability to identify discrepancies.


• Basic knowledge of cash-handling and reconciliation practices.


• Ability to count and balance cash and other forms of payment accurately.


• Ability to learn and use city software systems.


• Ability to follow established procedures and internal controls.


• Ability to organize work and manage multiple transactions and priorities in a busy environment.


• Ability to communicate clearly and professionally with customers, employees, and other departments.


• Ability to handle difficult or frustrated customers calmly and professionally.


• Ability to maintain accurate records and protect confidential information.

Minimum Qualifications

Education: High school diploma or equivalent. Experience: One year of experience involving cashiering, customer service, and payment processing.

Preferred Qualifications

• Experience handling and reconciling cash receipts or deposits.


• Bilingual English/Spanish skills are desirable.


• Works well as part of a team and consistently demonstrates professionalism, respect, and consideration toward others.

"