Customer Service Representative

ConGlobal Industries LLC; Seattle, Northern (WA, KY); Hybrid; USD 30.000 - 35.000; Vollzeit

Benefits dieser Stelle

Medical/dental/vision benefits

401(k)

Paid training

Career advancement opportunities

Zusammenfassung

ConGlobal is hiring a Customer Service Representative in Seattle to establish and maintain relationships with customers while ensuring accurate equipment records and activities. You will manage inquiries, provide repair estimates, coordinate surveys, and maintain clear communication with customers and internal teams for smooth operations and satisfaction.

The role requires a high school diploma (college degree or certifications in customer service or logistics is a plus) and proven experience in

Qualifikationen

• High school diploma or equivalent required; college degree or relevant certifications in customer service or logistics a plus.
• Proven experience in customer service, logistics, or a related field.
• Strong written and verbal communication skills with professional interaction capabilities.
• Detail-oriented and highly organized with multitasking ability.
• Proficient in MS Office; experience with TEC or similar inventory systems a plus.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Ability to pass pre-employment background verification and drug screening.

Aufgaben

• Create and foster strong relationships with customers, ensuring a high level of satisfaction.
• Maintain accurate records of customers' equipment inventory, repair status, and related activities.
• Develop and maintain professional communication with customers and internal teams to meet their needs promptly.
• Input repair estimates for equipment owners and obtain necessary approvals from lessors/owners.
• Schedule and coordinate equipment surveys and adjust estimates based on feedback from surveyors/owners/lessors.
• Update TEC system when equipment is repaired and log all relevant data accurately.
• Prepare and manage daily billing paperwork for repaired units.
• Compile and submit monthly storage and handling billing reports.
• Coordinate scheduling of on-hires with the yard supervisor and assist with prioritizing equipment repair with the shop supervisor.

Kenntnisse

Customer service

Communication

Logistics

MS Office

TEC systems

Data entry

Ausbildung

High school diploma

College degree or certifications in customer service or logistics

Tools

TEC systems

MS Office

Jobbeschreibung

Launch Your Career with ConGlobal

ConGlobal is hiring immediately for a key role in our global supply chain operations.Whether you’re looking to grow your career or gain new skills, this role offers paid training, competitive pay, excellent benefits, and long-term advancement opportunities.

Location: 1 S Idaho St, Seattle, Washington 98134

Starting Pay: $21.91 - $25.11/hr. Status: Full-Time | Immediate Hire

Schedule: 8:00AM -4:30PM | Monday - Friday

ConGlobal is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. The primary role is to establish and maintain strong relationships between ConGlobal and our customers while ensuring the accuracy of all equipment records and activities. You will be responsible for managing customer inquiries, providing accurate repair estimates, coordinating equipment surveys, and maintaining consistent communication with customers and internal teams to ensure smooth operations and customer satisfaction.

Key Responsibilities:

• Create and foster strong relationships with ConGlobal's customers, ensuring a high level of satisfaction.
• Maintain accurate records of customers’ equipment inventory, repair status, and all relevant activities.
• Develop and maintain professional and effective communication with customers, ensuring their needs are met in a timely manner.
• Input repair estimates for the owners of equipment and obtain necessary approvals from lessors and/or owners.
• Schedule and coordinate equipment surveys and adjust repair estimates based on feedback from surveyors, owners, or lessors.
• Update TEC system when equipment is repaired and ensure all relevant data is logged accurately.
• Prepare and manage daily billing paperwork for repaired units.
• Responsible for compiling and submitting monthly storage and handling billing reports.
• Coordinate scheduling of on-hires with the yard supervisor and assist with prioritizing equipment repair with the shop supervisor.
• Update TEC system with sales equipment repairs and movements.

Requirements:

• High school diploma or equivalent required. A college degree or relevant certifications in customer service or logistics is a plus.
• Proven experience in customer service, logistics, or a similar field.
• Strong communication skills, both written and verbal, with an ability to interact professionally with customers and team members.
• Detail-oriented and highly organized with the ability to manage multiple tasks simultaneously.
• Proficient in MS Office Suite and experience with TEC systems or similar inventory management software is a plus.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong problem-solving skills and the ability to work independently.
• Must pass a pre-employment background verification and drug screening.

Skills & Attributes:

• Excellent customer service skills and a proactive attitude toward resolving customer inquiries and issues.
• Strong attention to detail and accuracy in data entry and recordkeeping.
• Ability to work collaboratively with different teams, including sales, yard, and shop supervisors.
• Good time management skills and the ability to prioritize tasks effectively.
• Ability to handle confidential information with integrity and professionalism.

We offer competitive pay, medical/dental/vision benefits, 401(k), paid training, career advancement and more.