Logistics Customer Care Specialist — Day Shift

ConGlobal Industries LLC; Memphis, Northern (TN, KY); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid training

Competitive pay

Medical/dental/vision benefits

401(k)

Career advancement

Job summary

ConGlobal is hiring a Customer Service Representative to establish and maintain strong relationships with customers while ensuring accuracy of equipment records. You will manage inquiries, provide repair estimates, and coordinate equipment surveys to support smooth operations.

The role requires strong communication, data-entry accuracy, and multitasking in a fast-paced setting. Training is provided, with competitive pay and comprehensive benefits.

Qualifications

• High school diploma or equivalent required. A college degree or relevant certifications in customer service or logistics is a plus.
• Proven experience in customer service, logistics, or a similar field.
• Strong communication skills, both written and verbal, with an ability to interact professionally with customers and team members.
• Detail-oriented and highly organized with the ability to manage multiple tasks simultaneously.
• Proficient in MS Office Suite and experience with TEC systems or similar inventory management software is a plus.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong problem-solving skills and the ability to work independently.
• Must pass a pre-employment background verification which may include a criminal background check and drug screening

Responsibilities

• Establish and maintain strong relationships between ConGlobal and customers.
• Maintain accurate records of customers' equipment inventory, repair status, and related activities.
• Input repair estimates for owners or lessors and obtain necessary approvals.
• Schedule and coordinate equipment surveys and adjust estimates based on feedback.
• Update TEC system with repairs and movements; ensure data is logged accurately.
• Prepare and manage daily billing paperwork for repaired units; submit monthly storage and handling bills.
• Coordinate scheduling of on-hires with yard and shop supervisors to prioritize repairs.
• Coordinate scheduling of on-hires with the yard supervisor and assist with prioritizing equipment repair with the shop supervisor.
• Update TEC system with sales equipment repairs and movements.

Skills

Communication skills

Data entry

MS Office

TEC systems

Organizational skills

Team collaboration

Education

High school diploma or equivalent

College degree or certifications in customer service or logistics

Tools

TEC systems

Job description

ConGlobal is hiring a Customer Service Representative to establish and maintain strong relationships with customers while ensuring accuracy of equipment records. You will manage inquiries, provide repair estimates, and coordinate equipment surveys to support smooth operations.

The role requires strong communication, data-entry accuracy, and multitasking in a fast-paced setting. Training is provided, with competitive pay and comprehensive benefits.