Customer Service Representative

TEKsystems; Seattle (WA); On-site; USD 60,174,000 - 64,472,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid Time Off

Job summary

TEKsystems is seeking a Customer Service Representative to support patients and customers with home medical supply needs. You will educate customers on products, process orders, and ensure a high-quality service experience.

The role emphasizes professional communication, multi-system data handling, and teamwork to maintain accurate records and deliver an outstanding customer journey in a fast-paced environment.

Qualifications

• High School Diploma or GED.
• At least 1 year of customer service or customer support experience.
• Comfortable handling incoming phone calls and customer inquiries.
• Experience working with multiple computer systems and software applications.
• Strong communication and interpersonal skills.
• Excellent attention to detail and data entry accuracy.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Greet customers in a professional, friendly, and welcoming manner.
• Answer incoming phone calls and assist customers with questions and requests.
• Assess customer needs and recommend appropriate products and services.
• Educate patients and customers on medical products and equipment.
• Process customer orders accurately and efficiently.
• Enter customer information and order details into company systems.
• Maintain accurate records and documentation.
• Assist customers with product availability, pricing, and general inquiries.
• Keep the showroom clean, organized, stocked, and presentable.
• Collaborate with team members to deliver an exceptional customer experience.
• Perform additional duties as assigned.

Skills

Customer service

Phone support

Data entry

Interpersonal skills

Attention to detail

Fast-paced environment

Education

High School Diploma or GED

Tools

CRM software

MS Office

Job description

Are you someone who enjoys helping people, solving problems, and providing outstanding customer service? We are seeking a Customer Service Representative to join a growing healthcare and medical equipment organization supporting patients and customers with their home medical supply needs.

This is a great opportunity for individuals with strong customer service experience who are looking for a stable, long-term position with growth potential. You'll work directly with customers, educate them on products and services, process orders, and help ensure they receive the support they need.

What You'll Do

• Greet customers in a professional, friendly, and welcoming manner

• Answer incoming phone calls and assist customers with questions and requests

• Assess customer needs and recommend appropriate products and services

• Educate patients and customers on medical products and equipment

• Process customer orders accurately and efficiently

• Enter customer information and order details into company systems

• Maintain accurate records and documentation

• Assist customers with product availability, pricing, and general inquiries

• Keep the showroom clean, organized, stocked, and presentable

• Collaborate with team members to deliver an exceptional customer experience

• Perform additional duties as assigned

What We're Looking For

Required Qualifications

• High School Diploma or GED

• At least 1 year of customer service or customer support experience

• Comfortable handling incoming phone calls and customer inquiries

• Experience working with multiple computer systems and software applications

• Strong communication and interpersonal skills

• Excellent attention to detail and data entry accuracy

• Ability to work effectively in a fast-paced environment

Preferred Qualifications

• Experience in healthcare, medical equipment, respiratory therapy, nursing, or related fields

• Familiarity with home medical products and services

• Experience educating customers on products and services

• Ability to learn product knowledge quickly and make recommendations to customers

Physical Requirements

• Ability to sit, stand, and walk for extended periods throughout the workday

• Ability to occasionally lift and/or carry up to 50 pounds

Job Type & Location

This is a Contract to Hire position based out of Seattle, WA 98103.

Pay and Benefits

The pay range for this position is $21.00 - $22.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Seattle,WA 98103.

Application Deadline

This position is anticipated to close on Oct 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.