Customer Service Representative

Frontline Consulting Services (FCS) Inc; Beaverton (OR); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

Frontline Consulting Services (FCS) Inc is hiring a Customer Service Representative for our Portland, OR area. This contract role involves handling inbound calls, chats, and emails to provide personalized support and ensure first-contact resolution.

You will assist with product questions, orders, accounts, billing, and warranty claims, while maintaining a customer-first approach and staying updated on product lines.

Qualifications

• At least 1+ years of customer service experience.
• Proficient with Microsoft Office and able to switch between several tools during a contact.
• Excellent communication skills for handling tough conversations.

Responsibilities

• Provide inbound support via calls, chats, and emails in a timely, professional manner.
• Assist customers with product questions, orders, accounts, billing and payment information.
• Resolve concerns with empathy, patience and diplomacy while following policies.
• Assist customers in starting or checking status on warranty claims.
• Make discretionary decisions to ensure customer satisfaction.
• Respond to product-related emails and conduct tailored, non-scripted calls.
• Stay up-to-date on trained product lines and offerings.
• Demonstrate active listening and a warm, helpful demeanor in every interaction.

Skills

Customer service

Microsoft Office

Multi-tool navigation

Communication skills

Tools

Microsoft Office

Job description

We are hiring for Customer Service Representatives in Portland, OR!

Location: Portland, OR 97229

Job Description

Were looking for a passionate and customer-focused Customer Service Representative to join our team. In this role, youll be the voice of our brands, helping customers find the best product fit for their needs and striving for first contact resolution on questions or concerns presented. Youll handle a high volume of inbound calls, chats, and emails, providing personalized, non-scripted support that reflects our commitment to quality and care.

Key Responsibilities

• Deliver exceptional customer service by responding to inbound and calls, chats, and emails in a timely, professional manner.
• Assist customers with product questions, order inquiries, account management, billing, and payment information.
• Resolve customer concerns with empathy, patience, and diplomacybalancing customer expectations with company policies.
• Support customers in starting a Warranty claim and or checking the status of an existing claim.
• Make discretionary decisions regarding financial and non-financial assistance to ensure customer satisfaction.
• Respond to product-related emails and engage in tailored, non-scripted phone conversations.
• Continuously learn and stay up to date on trained product lines.
• Demonstrate active listening skills and a warm, helpful demeanor in every interaction.

Qualifications

• 1+ years of customer service experience, preferably in a retail or e-commerce environment.
• Strong computer skills, including proficiency with Microsoft Office products, with an ability to confidently and efficiently navigate between six tools and systems during a single customer contact.
• Excellent communication skills with the ability to handle tough conversations with professionalism.

Job Type & Location

This is a Contract position based out of Beaverton, OR.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Beaverton,OR.

Application Deadline

This position is anticipated to close on Oct 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.