Customer Experience Rep

TEKsystems; Sparks (NV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Disability insurance

PTO / paid time off

Job summary

TEKsystems in Sparks, NV is seeking a Consumer Experience Representative to join on-site support for orders, returns, warranties, and product inquiries. You will be the primary contact for customers, guiding them through issues with professionalism and accuracy.

The role requires strong communication, detail orientation, and the ability to manage multiple tasks in a fast-paced environment. This contract position offers an opportunity to grow with a stable, onsite team in Sparks.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of customer service experience.
• Strong computer skills including Microsoft Office.
• Excellent verbal and written communication.
• Detail-oriented with strong organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, courteous, and customer-focused.
• Ability to stay calm under pressure.

Responsibilities

• Serve as primary contact for customers by phone and email.
• Respond to inquiries about products, pricing, warranties, and technical issues.
• Process and track orders, returns, refunds, and warranty claims.
• Enter and maintain accurate customer information.
• Provide product usage guidance and support.
• Troubleshoot issues and work toward timely resolution.
• Collaborate with Sales, Marketing, Production, and Shipping.
• Escalate recurring concerns and provide feedback to leadership.
• Maintain detailed records of interactions and follow-ups.
• Deliver friendly, solution-oriented service in all interactions.

Skills

Customer service

Microsoft Office

Communication skills

Problem-solving

Attention to detail

Time management

Professional demeanor

Calm under pressure

Education

High School Diploma or GED

Associate's degree preferred

Tools

SAP

Salesforce

Job description

Consumer Experience Representative (Customer Support)

Location: Sparks, NV (On-Site)

About the Role

We are seeking a customer-focused and detail-oriented Consumer Experience Representative to join a growing team in Sparks, Nevada. In this role, you will serve as a primary point of contact for customers, providing support related to orders, returns, warranty claims, pricing inquiries, product information, and technical questions. This is an excellent opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced environment where exceptional customer service is a top priority.

The ideal candidate has strong communication skills, a positive attitude, and the ability to manage multiple priorities while maintaining accuracy and professionalism.

Key Responsibilities

• Serve as the primary contact for customers via phone and email.
• Respond to inquiries regarding products, pricing, warranties, technical issues, and training questions.
• Process and track customer orders, returns, refunds, and warranty claims.
• Accurately enter and maintain customer information and documentation.
• Provide product information, usage guidance, and support to customers.
• Troubleshoot customer concerns and work toward timely resolution.
• Collaborate closely with Sales, Marketing, Production, and Shipping teams to ensure a seamless customer experience.
• Escalate recurring customer concerns and provide feedback to leadership.
• Maintain detailed records of customer interactions and follow-up activities.
• Deliver professional, friendly, and solution-oriented service in all customer interactions.

Required Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of customer service or customer support experience.
• Strong computer skills, including Microsoft Office Suite (Word, Excel, and PowerPoint).
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• High attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, courteous, and customer-focused approach.
• Ability to remain calm and composed in high-pressure situations.

Preferred Qualifications

• Associate's Degree preferred.
• Experience using SAP and/or Salesforce.
• Experience supporting customers with technical products or services.
• Mechanical aptitude or mechanical knowledge.
• Troubleshooting experience.
• Knowledge of baseball and/or softball products, equipment, or training techniques is highly desirable.

Why Join Us?

• Contract-to-hire opportunity with long-term potential.
• Collaborative team environment.
• Opportunity to gain experience with industry-leading customer support systems and processes.
• Dynamic role that combines customer service, problem-solving, order management, and technical support.
• Stable on-site work environment with opportunities for growth and development.

Job Type & Location

This is a Contract position based out of Sparks, NV.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Sparks,NV.

Application Deadline

This position is anticipated to close on Oct 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.