Customer Service Representative

mechanicsbank; Seaside (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Mechanics Bank in Seaside seeks a full-time Customer Service Representative at the Seaside Branch to handle daily teller transactions and assist customers.

You will deliver friendly service, promote banking products, educate customers on online banking, and support branch operations, security, and compliance.

Ideal candidates have a high school diploma or GED, at least one year in banking or customer service, strong interpersonal skills, and the ability to work independently and as part of a team.

Qualifications

• High School Diploma or GED required.
• 1 year experience in banking or customer service preferred.
• Excellent interpersonal skills and attention to detail.
• Ability to work independently and as part of a team.
• Knowledge of basic banking products helpful.

Responsibilities

• Perform routine teller transactions and assist clients with deposits, withdrawals, and transfers.
• Provide exemplary customer service in person and over the phone.
• Educate customers on online banking and mobile banking technologies.
• Assist at other branches as needed.
• Review transactions for red flags and ensure compliance with policies.
• Assist in opening and closing the branch and adhere to security procedures.

Skills

Customer service

Cash handling

Interpersonal skills

Attention to detail

Teamwork

Decision making

Education

High School Diploma or GED

Job description

Mechanics Bank is currently searching for a full time Customer Service Representative to join our team at our Seaside Branch.

What you will do:

Transaction Processing

Performs routine teller transactions and works directly with clients. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop.

Works quickly to service customers waiting in line but maintains close attention to detail and complies with all policies, procedures and regulatory guidelines.

Assists customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, and safe deposit box entrances.

Assists at other branches as needed.

Customer Services & Sales

Provides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries accurately, promptly, and efficiently.

Identifies additional customer needs and make recommendations through proactive conversations with customers. Defines features and benefits or products and services, as well as providing customers with information on rates, services charges, fees, and restrictions and other related information.

Educates customers on banking technology, such as mobile and online banking.

Cash Handling & Security

Responsible for maintaining and balancing a cash supply for transactions performed. Adheres to all cash handling policies and procedures and balances cash at the end of each shift.

Reviews customer transactions for red flags and fraudulent items. Maintains an awareness of criminal scams used against banking customers. Refers customers to Branch Management and the proper departments for issues that cannot be resolved at the teller line.

Assists in the opening and closing of the branch, following established security procedures.

Administrative & Compliance Tasks

Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.

As requested, assists with branch audit functions.

Completes required compliance by assigned due dates.

Travel: 0-10%.

Who you are:

High School Degree or GED required. Additional experience may be considered in lieu of degree.

Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services preferred.

1 year in customer service and cash handling experience in a customer facing role required.

Excellent interpersonal skills, attention to detail, and customer service.

Ability to work independently and collaborate effectively as a team member.

Ability to make decisions using information available.

Basic knowledge of Bank deposit products and services.

Ability to understand customer loan requests and make appropriate referrals.

Ability to understand customer requests for additional services and make appropriate referrals.

Ability to make customers aware of additional products and services and make appropriate referrals.

Knowledge of applicable Bank policies and procedures.

ADA Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.

The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision.

The noise level in the work environment is usually moderate.

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Pay Range: $20.00 - $25