Customer Service Representative

Mechanics Bank; San Francisco (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Mechanics Bank is seeking a Customer Service Representative to join our team on site in San Francisco. You will handle teller transactions, assist customers with accounts, and promote banking services with a focus on accuracy and courtesy.

The role emphasizes in-person service, compliance with policies, and teamwork across branches. Requires a high school diploma and 1 year in customer service, with banking experience preferred.

Qualifications

• Requires high school diploma or GED.
• At least 1 year of customer service experience in a public-facing role.
• At least 1 year of experience in a banking environment preferred.
• Strong interpersonal skills and attention to detail.

Responsibilities

• Perform routine teller transactions including deposits, withdrawals, check cashing, transfers, and mail/night drop operations.
• Provide exemplary customer service in person and by phone; explain features, rates, and fees; promote products and services.
• Maintain cash drawer accuracy; balance cash at shift end; follow cash-handling policies.

Skills

Customer service

Cash handling

Interpersonal skills

Banking knowledge

Attention to detail

Team collaboration

Regulatory compliance

Education

High school diploma or GED

Job description

Overview

Mechanics Bank is currently searching for a Customer Service Representative to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on site.

What you will do:

• Transaction Processing
  • Performs routine teller transactions and works directly with clients. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop.
  • Works quickly to service customers waiting in line but maintains close attention to detail and complies with all policies, procedures and regulatory guidelines.
  • Assists customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, and safe deposit box entrances.
  • Assists at other branches as needed.
• Customer Services & Sales
  • Provides exemplary customer service both in person and over the phone. Represents the bank to the customer in a courteous and professional manner. Responds to inquiries accurately, promptly, and efficiently.
  • Identifies additional customer needs and makes recommendations through proactive conversations with customers. Defines features and benefits of products and services, and provides customers with information on rates, service charges, fees, and restrictions.
  • Educates customers on banking technology, such as mobile and online banking.
• Cash Handling & Security
  • Responsible for maintaining and balancing a cash supply for transactions performed. Adheres to all cash‑handling policies and procedures and balances cash at the end of each shift.
  • Reviews customer transactions for red flags and fraudulent items, maintains awareness of criminal scams, and refers customers to branch management and the proper departments for issues that cannot be resolved at the teller line.
  • Assists in the opening and closing of the branch following established security procedures.
• Administrative & Compliance Tasks
  • Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft) to ensure compliance with bank policies and procedures, Bank Secrecy Act/Anti‑Money Laundering and regulatory compliance programs.
  • Assists with branch audit functions as requested.
  • Completes required compliance by assigned due dates.
  • Travel: 0‑10%.

Who you are:

• High school degree or GED required. Additional experience may be considered in lieu of a degree.
• One year in customer service and cash handling experience in a customer‑facing role required.
• Minimum of one year experience in a banking environment with basic knowledge of deposit products and services preferred.
• Excellent interpersonal skills, attention to detail, and customer service.
• Ability to work independently and collaborate effectively as a team member.
• Ability to make decisions using information available.
• Basic knowledge of bank deposit products and services.
• Ability to understand customer loan requests and make appropriate referrals.
• Ability to understand customer requests for additional services and make appropriate referrals.
• Knowledge of applicable bank policies and procedures.

ADA Requirements

• The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision.
• The noise level in the work environment is usually moderate.

Compensation and Benefits

Pay range: $20.00 - $25.00 hourly.

Eligible for Retail Incentive Plan.

Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.

• Medical, prescription, dental, and vision coverage for employees and their eligible family members.
• Employer‑paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits.
• Health Savings Account with employer contribution.
• Healthcare and Dependent Care Flexible Spending Accounts and commuter/parking benefit.
• 401(k) and Roth 401(k) with company contribution.
• 529 Education Savings plan, Tuition Reimbursement Program, and Student Loan Assistance Program.
• Supplemental Health plans, voluntary legal and identity‑theft services.
• 11 paid holidays, paid sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year.
• Free personal checking and savings account; discounted rates on primary residence loan with $0 origination fees (restrictions apply).

The benefits listed in this job posting reflect the bank's most reasonable and genuinely expected benefits offered for this position.

Equal Opportunity Employer

Mechanics Bank is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, disability, gender identity, sexual orientation or other bases prohibited by applicable law.